QA Analyst

Overview: We are looking for a **Quality Analyst** to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. Qualifications: - **Bachelor’s degree** or **equivalent diploma** in any...

**Responsibilities**: - Conduct root cause and other data analysis - Participate as project team member in problem prevention and continuous improvement projects. - Identify improvement opportunities within the eCommerce environment. - Act as liaison with MOD managers and Team Leads to ensure consistent quality measurements throughout the operation. -...

**Responsibilities** - Analyzes product requirements and designs documents - Develop and execute automation scripts using open source tools - Work closely with Business Analysts, developers, and sales to translate requirements/use cases into automation test scripts - Design robust, scalable, and high quality test automation solutions for functional,...

Key ResponsibilitiesWork with stakeholders, business analysts, developers, and business representatives in a collaborative manner to drive out test scope.Review business requirements and business rules to ensure understanding of the technical delivery.Able to use gained knowledge to not only test development work, but also proactively find issues, and...

Purpose Working primarily with Content Moderators and supervisors the Quality Assurance Analyst will be responsible for monitoring interactions to ensure the needs of the customer and client are met on each interaction. Job Scope - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a...

As a part of an emerging AI company with a bold vision to develop intelligent solutions that drive innovation, automation, and efficiency across industries, you will have the unique opportunity to shape the future of AI by working on cutting-edge projects on a national level and experimenting with the latest technologies.Join us now as we are building a team...

Position : System AnalystSalary : RM 5,000 – RM 7,500Working Hours : Monday – FridayLocation : Tropicana GardenJob SummaryThe System Analyst – Software Development is responsible for analyzing, designing, and implementing information systems to meet the business needs of the organization. This role acts as a bridge between the business requirements and...

Role Summary:We're looking for a Senior Business Analyst (Product Ownership Focus) to support the Product team in executing product strategy and ensuring seamless delivery across our digital asset custody and trustee platforms. You'll bridge business analysis, agile delivery, and light product ownership - an ideal opportunity for someone who thrives on...

Responsibilities: - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment. - Make recommendations and define strategies that solve critical business problems; through both established. - industry best practices and creative innovations. - Own on-time, accurate,...

Overview: Job Summary **If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!** Qualifications: **Main Requirements**: - ** Bachelor’s degree** or **equivalent diploma** in any discipline - ** Minimum 1 years’ experience** **as QA in...