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Desktop Support Analyst

2 weeks ago

Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

**Position: Desktop Support Analyst**
**Tenure: 2 years (Renewable basis)**
**Location: Shah Alam**
**Working Hour: Night Shift ( 9pm - 6am) ( Fixed Shift)**
**Salary: RM 2800 - RM 3300 + Allowance ( RM 500 shift allowance + RM 400 Training allowance)**

**Responsibilities**:

- Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs requirement

**Job Requirements**
- Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level
- Open for fresh Degree holder with at least 6 months experienced during Internship related to GIS theory and communication skills
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
- Willingness to understand a broad range of software and how this software works together to form the ArcGIS platform
- Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
- Ability to patiently communicate technical information clearly and concisely
- Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

**Job Type**: Contract
Contract length: 24 months

**Salary**: Up to RM3,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- ArcGIS: 1 year (preferred)

Shift availability:

- Night Shift (preferred)