Project Management Officer, Managed Services

4 days ago

Kuala Lumpur, Malaysia Visa Full time

**Company Description**

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.
**Job Description** Job Description**:
The Project Manager Officer (PMO) will be focusing on supporting our end client’s migration plan and driving execution of re-carding exercise through close collaboration with executional stakeholders (MIS, Marketing, Communications, Operations and any other key functional areas in direct engagement with the migration plan).

He/she will work closely with the Cards team to support the following scope of work:

- Migration project setup and governance
- Migration strategy and product mapping
- MIS data analysis and customer segmentation
- Customer Communications Plan
- Migration roadmap - re-carding cycle and batches
- Business costing model
- Migration execution and support

Key responsibilities:

- Act as project lead for the migration, coordinating and supporting end-to-end internal and external stakeholder management;
- Drive and support the end-to-end migration strategy
- Ensure accurate product mapping
- Develop and discuss customer segmentation analysis, especially key focus areas - Recurring and Inactive cardholders
- Develop customer communications strategy (Pre, Through & Post Migration) adopting a Digital First approach;
- Build migration roadmap (re-carding cycles and batches) and assess impact towards Customer Service, Call Centre / Branches, Embossing and Back-office Operations;
- Collaborating with end client’s internal teams to ensure successful implementation

**Qualifications**
What you will need:

- Bachelor’s degree in Business or any relevant discipline
- 8 years relevant working experience
- Proven track record in project management within the financial services industry, particularly in card migration projects.
- Excellent written and verbal communication skills; ability to collaborate effectively with cross-functional teams and manage stakeholders
- Strong organizational skills with experience in setting up migration projects, creating roadmaps, and managing timelines

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