Quality Assurance Analyst

2 weeks ago

George Town, Malaysia Teleperformance Full time

Qualifications:
**Minimum Education Requirement**:
- Diploma/Degree and above

**Minimum Relevant Work Experience**:
- 1 year’s customer service experience or any relevant experience

**Language Required**:
- Minimum bi-lingual proficiency (**MAN + EN**), tri-lingual and above is preferred.

**Good-to-have Qualifications/ Experience**
- Contact Centre knowledge and/or experience is strongly preferred.
- Proficient in MS Office (Advance skills in Excel and PowerPoint).
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities

**Responsibilities**:
**Responsibilities**:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact
- center environment.
- Make recommendations and define strategies that solve critical business problems, through both established industry best practices
- and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement
- Monitor, analyse & audit trainees’ performance and call out any unusual trends
- Identify training needs by working with operations team and QA

  • Quality Assurance Supervisor

    2 days ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:Telecom / ISP **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Quality Assurance/QA Quality Analyst mandarin + english speaker - Quality Assurance Supervisor a. Language: Mandarin and...

  • Quality Assurance Supervisor

    1 week ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Quality assurance Supervising Time Management mandarin + english speaker - Quality Assurance Supervisor a. Language: Mandarin and English b....

  • Quality Assurance Supervisor- Mandarin

    5 days ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Customer Service Quality assurance Quality Assurance/QA customer service analyst Proficient in the Mandarin language mandarin + english speaker - Quality Assurance Supervisor *Language:* Mandarin and...

  • Quality Assurance Analyst

    1 week ago

    George Town, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

  • Quality Assurance Manager

    7 days ago

    George Town, Malaysia Go-Get Data Consultancy Full time

    **Job Title: Quality Assurance Manager** - Specialization: at least 2 years QA Manager experience - Salary: negotiable - Location: Bayan Lepas, Penang - Type: Full-time - Shift: Regular Shift or 24/7 **Overview**: As the Quality Assurance Manager, you will be responsible for overseeing all aspects of our organization's quality management system to ensure...

  • Assistant Quality Assurance Manager

    7 days ago

    George Town, Malaysia Go-Get Data Consultancy Full time

    **Job Title Assistant Quality Assurance Manager**: - Language: English - Specialization: Global Payments - Target Onboarding Date: ASAP - Salary: Negotiable - Location: Kelana Jaya, Selangor - Type: Full-time - Shift: Regular Shift or 24/7 **Overview**: As the Assistant Quality Assurance Manager, you will support the Senior Quality Assurance Manager in...

  • Customer Service Analyst

    2 weeks ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Mandarin english Must be fluent in speaking both Mandarin and English mandarin + english speaker - Quality Assurance Supervisor a....

  • Quality Analyst

    2 days ago

    George Town, Penang, Malaysia Teleperformance Full time

    OverviewWe are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor's degree or equivalent diploma in any discipline. Candidate...

  • Quality Analyst

    2 days ago

    George Town, Penang, Malaysia Teleperformance Full time

    OverviewWe are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor's degree or equivalent diploma in any discipline. Candidate...

  • Quality Analyst

    2 days ago

    George Town, Penang, Malaysia Teleperformance Full time

    OverviewWe are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor's degree or equivalent diploma in any discipline. Candidate...