Manager, Customer Account Management
1 week ago
Location: Petaling Jaya, MY, MY
- Global Business Unit: HEC
- Job Function: Sales
- Requisition Number: 175264
- Description:
**Job Summary**:
- To account manage specific customer accounts in line with DKSH company standards policy performance and strategy.
- Contribute to consumer health group’s goals and objectives and improve market share, customer satisfaction and productivity performance.
- Develop, implement & evaluate category plans to meet profit objectives.
**General Responsibilities**:
- Achieve sales and distribution targets for assigned accounts.
- Management of trade spend to drive profitable ROI and improved customer/team contribution.
- Identification and development of new business opportunities.
- On-going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets.
- Maintain and develop relationships across all functions and levels with assigned customer responsibility.
- To identify new listing opportunities and new account opportunities with the specific customer responsibilities.
- Understand market environment (Financial climate/trends).
- Negotiable favorable trading terms on price, service and profitability.
- Development of Account plan in line with client/company objectives. Identifying opportunities to drive mutual business growth.
- Regular account meetings/communication to monitor and review progress and investment in line with agreed objectives.
- Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limited to ensure most economic coverage of accounts.
- Establish collaborative working relationships with marketing, sales planning, logistics and finance.
- Provide input to the development of brand and category plans with brand/client managers accordingly and at periodic client/brand review meetings.
- Proactively report on competitor activities and other trade developments to the management and where relevant recommend action to counter competition.
**Functional Skills and Knowledge**:
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
- Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
- Demonstrate strong negotiation and communications skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
**Education**:
- Minimum Diploma/Degree in Marketing, Business Administration or related fields.
- Minimum 4-5 years of relevant work experience in Consumer Health settings handling ethical products.
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