Customer Service Assistant

3 days ago

Petaling Jaya, Malaysia KPMG Full time

Customer Service Assistant - Admin

**Grade**:
Experienced

**Department**:
Admin

**Descriptions**:
The Customer Service Assistant provides front-line support and administrative assistance within the department. Responsibilities include managing incoming calls, welcoming and directing visitors at the KPMG Corporate Floor, and ensuring guests are guided to the appropriate meeting rooms with hospitality services. The role also involves performing general office duties such as filing, data entry, and other routine administrative tasks. This position requires strong communication skills, a professional demeanor, and the ability to multitask in a dynamic environment.

**Responsibilities**:

- Client & Visitor Reception Maintain a well-groomed appearance and a friendly demeanor at all times. Greet clients and visitors warmly upon arrival at the Corporate Floor. - Call Management Promptly answer all incoming calls, direct them to the appropriate departments or personnel, and accurately take and relay messages when necessary. - Telephone System & Staff Directory Knowledge Be thoroughly familiar with the names, roles, and extension numbers of all staff across departments, as well as the operation of the office telephone system. - Client Guidance & Hospitality Escort clients and visitors to the waiting area or designated meeting rooms. Offer and serve beverages courteously. - Meeting Room Coordination Manage the booking and scheduling of meeting rooms efficiently, ensuring no conflicts or overlaps. - Facility Checks Conduct daily checks to ensure all meeting room facilities are fully operational. Promptly report any issues or malfunctions to the administrative team. - Administrative Support Coverage Be prepared to provide backup support for administrative staff during their absence (e.g., leave days), ensuring continuity of front desk and office operations.

**Requirements**:

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