Customer Experience Specialist

Automation & Chatbot Specialist - Customer Experience Specialist **Location**: First Avenue, Kuala Lumpur **Salary**: RM4,000 **Job Type**: Full-time, Permanent We are seeking a skilled **Automation and Chatbot Specialist** to build and enhance chatbot workflows and automation solutions for E-Hailing Support. This role involves collaborating with...

Communicates concise and accurate information in response to customer inquiries. - Identifying and understanding of customer needs, issues, and requests thereafter provides solutions and/or alternatives in a timely manner. - Follow up customer cases/complaints end to end. - Serves as the customer’s advocate by solving problems on the customer’s behalf by...

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

WE ARE HIRING CUSTOMER EXPERIENCE SPECIALIST! Salary Range : RM 3,000 - RM 3,500 + RM 500 KPI Working Days : 5 Working Days Monday - Friday, 2 Days Off Working Hours : 8AM-5PM (24/7 Rotational Shift in the Future) Roles & Responsibilities: Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and...

**How will you gain from this career?** - Opportunity to work with the leading technical and engineering solutions provider in Malaysia. - Challenges and opportunities to level up your experience and career growth **Other benefits that you might be interested with**: - Professional training and development with certifications **What you will be...

**Key Accountabilities**: - Supports Account Management function through education, and redirection of issues to correct stakeholders for post-sales functions. - Promotes self-service tools to non-managed clients through education. - Supports trend reporting of key performance metrics across relevant OE tiers: Mid-Market, non-managed Enterprise and...

**Company Description** Language Talent Solutions believes in breaking down barriers and thinking beyond borders. We believe the right talent should not be restricted to the limitations of location and willingly embrace the unfamiliar. We aim to bridge cultural gaps and enhance communication, providing top-notch language services that empower businesses and...

**Responsibility**: - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. - Gather feedback from drivers and passengers, observe front-line issues such as booking...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

**Company Description** Language Talent Solutions believes in breaking down barriers and thinking beyond borders. We believe the right talent should not be restricted to the limitations of location and willingly embrace the unfamiliar. We aim to bridge cultural gaps and enhance communication, providing top-notch language services that empower businesses and...