Customer Service- Mandarin

Responsibilities: - Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. - To exceed customers' expectations in terms of customer service and accurate information. - Work in a team to achieve the required KPI elements and SLA. - Report...

**Responsibilities** - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. **Requirements**: - Ability to communicate in Mandarin / Cantonese. - Interactive personal skills that fit the team and customer environment as well as adapt to change - Ability to work...

**Job Scope / Responsibilities**: - Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problems. - Identify the level of technical knowledge and adjust technical communications to solve customer's problem. - Conducting basic probing to determine the next action for any software related to...

**Responsibilities**: - Deliver world-class customer service while responding to customer inquiries and concerns via outbound calls - Assist and update customers with upgrade requests, baggage inquiries, delays, and cancellations - Respond and manage customer feedback and complaints accordingly **Requirements**: - Required language(s): Fluent in English...

Regularly contacting customers to ensure their experience with a product or service is satisfactory. - Direct calls from customers to the appropriate department when necessary. - Ensure positive attitude towards customers at all times. - Possess strong understanding of company’s products. - Keep records of customer interactions **; Requirements**: -...

**Position**: Customer Service Executive (Inbound)—For Telco Products (**Mandarin Speakers)** **Location**:Ara Damansara, Petaling Jaya **Salary**:Basic Salary **RM3100 - Mandarin** **Benefits**: - KPI allowance - up to RM 500 - Night shift allowance—up to RM400 - Extra allowance—up to RM600 (Minimum 120 hour per month) - Overtime (OT) _**if...

**Position Title: Customer Service Executive** **Location: Ara Damansara** **Working Arrangement: Mon-Fri (9am-6pm)** **Responsibilities**: - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. **Requirements**: - Ability to communicate in Mandarin /...

**Role: Customer Service** **Language: Mandarin(mandatory)** **Location: Selangor, Malaysia** **Shift: 24/7 Rotational** **Benefit**: - 5 working days in a week - EPF & SOCSO - Sick leave - Annual leave - Quarterly staff recognition and appreciation **Requirements**: - Required language(s): English (able to converse in Mandarin will be an added...

Client Company: BPO Location: Ara Damansara (reachable by LRT) **Salary**: Basic +Allowance + KPI commision **You will play an important role in**: - Exceeding customer expectation in terms of customer service & accurate information. - Ability to communicate in Mandarin / Cantonese. - You are required to work on rotational shifts. **Job Type**:...

**Position : Customer Service Executive (Mandarin)** Salary Range : RM2,500 Working Hours : 9am - 6pm Working Day : Monday to Friday Working area : Ara Damansara, Petaling Jaya 2. Conducts basic probing to determine the next action to customer's enquiries. 3. Processes and manages orders or cases via support systems and portals. Requirement: - At...