Mandarin Customer Service

Responsibilities: - Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. - To exceed customers' expectations in terms of customer service and accurate information. - Work in a team to achieve the required KPI elements and SLA. - Report...

**Position Summary**: - Inbound & Outbound Calls - Liaise with Business Unit on status of service request - Filter calls that do not need engineer on site and perform FCR - Dispatch Engineer on-site for hardware related issues - Filter call base on product and require different assistance such as software help and to transfer to the department in charge -...

**Job Scope / Responsibilities**: - Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problems. - Identify the level of technical knowledge and adjust technical communications to solve customer's problem. - Conducting basic probing to determine the next action for any software related to...

_**URGENTLY HIRING !!! **_ **Basic Salary**: RM2800 + Allowance **Position**:Customer Service Executive (Inbound) - Telco **Location**: Ara Damansara, Petaling Jaya **Working Day**: 5 days, 2 days off (Rotational Shift) **Working Hour**: 7AM - 3PM (9 Working hours including 1 hour break) - **FRESH GRADUATED ARE ENCOURAGED TO APPLY...

**Job Summary**: **Key Responsibilities**: - Respond to inquiries, troubleshoot problems, and resolve customer issues promptly and professionally. - Maintain a positive relationship with customers and ensure satisfaction with products and services. - Effectively communicate with customers and internal teams to ensure timely resolution of issues. - Escalate...

**You will play an important role in** - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - Exceeding customer expectation in terms of customer service & accurate information. **To be successful in this role, you will need to have**: - Able to...

**Responsibilities**: - Deliver world-class customer service while responding to customer inquiries and concerns via outbound calls - Assist and update customers with upgrade requests, baggage inquiries, delays, and cancellations - Respond and manage customer feedback and complaints accordingly **Requirements**: - Required language(s): Fluent in English...

Regularly contacting customers to ensure their experience with a product or service is satisfactory. - Direct calls from customers to the appropriate department when necessary. - Ensure positive attitude towards customers at all times. - Possess strong understanding of company’s products. - Keep records of customer interactions **; Requirements**: -...

**Position**:Customer Service Executive (Inbound) **Location**: Ara Damansara, Petaling Jaya - **FRESH GRADUATED ARE ENCOURAGED TO APPLY !!**_ **REQUIREMENTS**: - At Least SPM or SKM Certification - Able to speak, listening, and writing in Mandarin / Cantonese - Age group 18 to 55 years old - Non-Malaysian (Spouse Visa Required) - Malaysian **JOB...

**Position**:Customer Service Executive (Inbound) **Location**: Ara Damansara, Petaling Jaya - **FRESH GRADUATED ARE ENCOURAGED TO APPLY !!**_ **REQUIREMENTS**: - At Least SPM or SKM Certification - Able to speak, listening, and writing in Mandarin / Cantonese - Age group 18 to 55 years old - Non-Malaysian (Spouse Visa Required) - Malaysian **JOB...