Air Freight Customer Service

1 week ago


Sepang, Malaysia PROPAX FREIGHT FORWARDERS SDN BHD Full time

**Responsibilities**:

- Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
- Track and trace shipments as required.
- Ensure timely movement and delivery of freight to customers.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Interact with our customers in arranging their shipments, exceeding customer service expectations.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Ensure all customers' standard operating procedures are followed and updated.
- Meet KPI standards, as per the company procedures.
- To take up additional tasks as required to meet the Department’s needs.

**Requirement**
- At least 1 to 2 years of related working experience in similar position.
- Understanding of transportation documentation and terms is a plus.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Strong desire to learn.

Pay: RM1,800.00 - RM2,500.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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