Airfreight - Customer Service Officer

2 weeks ago

Sepang, Malaysia CTI Logistics Sdn Bhd Full time

**Requirements**:
1. Diploma in Logistic / Industrial Logistic / Logistic & Freight Forwarding Management.
2. At least 2-3 years of working experience in airfreight forwarding customer service.
3. Familiar with the freight forwarding international commercial terms.
4. Working knowledge of Airline Tariffs - IATA, market rate, ULDs, regulations & procedures, operational rapport with ground handlers.
5. High level of social networking with airline representatives
6. Willing to work at KLIA Cargo, Sepang

**Job Scope**:
2. Prepare quotation for regular customers or potential customers.
3. Liaise with Airlines for booking inquiry and airfreight rates.
4. Liaise with internal Operation Department for Air Waybill execution and loading instruction.
5. Billing and sorting of supporting documents before handover to Accounts Department to issue invoices to customers.

6. Liaise with Trucking Department for trucking arrangement as and when required.
7. Daily updates to customers and other downline stations on cargo uplifting status.
8. Monitoring of shipment status on weekend / Public Holidays in rotation as and when required

Work location: KLIA Cargo Village, Free Commercial Zone, Sepang, Selangor

**Salary**: RM1,500.00 - RM2,300.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Airfreight Forwarding: 2 years (preferred)

**Language**:

- English (preferred)

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