Resort Host

3 days ago

Kuala Lumpur, Malaysia Banyan Tree Hotels & Resorts Full time

To greet guests upon arrival at the hotel and conduct check-in and registration procedures.

To check rooms & suites prior to guests’ check-in to ensure they are clean, properly equipped and in a high standard of maintenance

To handle guest complaints, inquiries and comments, log them and initiate appropriate action and follow up.

To maintain an up to date file and information on tours, sightseeing and points of general interest and assist guests (with concierge) to make necessary bookings when required.

Conducts regular inspections of the main lobby ensuring a high standard of cleanliness, hygiene, repair and maintenance and takes appropriate action where necessary.

Ensures guest check-out arrangements are in order, adhering to the billing processes and manual postings are conducted in accordance to Hotel Standards and Procedures / cashiering policies and standards and bid farewell to the guest.

Ensures guest expectations are met or exceeded by providing an efficient, attentive and warm service standard.

Take and forward messages accurately and in a timely manner./ convey information and messages to appropriate personnel in a timely and efficient manner.

Handles guest complaints where possible or reports complaint to Supervisor / DM.

Updates profiles of guests in PMS system with care./ demonstrate comprehensive knowledge of Front Office procedures and PMS system.

To assist Operator when required.

To upsell all F&B, Spa and Gallery facilities.

Conducts hotel site inspections when necessary.

Comply with all Corporate and Hotel Standards and Procedures.

Carry out administrative requirements as directed.

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