Housekeeping Desk Control Assistant

2 weeks ago

Petaling Jaya, Malaysia M World Hotel Petaling Jaya (previously known as Avante Hotel) Full time

a. To coordinate guests’ requests for additional amenities, housekeeping services, maintenance issues and ensure timely fulfilment.

b. To maintain accurate records of guests’ room status, including check-ins, check-outs, and room changes using the property management system.

c. To ccommunicate effectively with Housekeeping staffs to prioritize room cleaning assignments based on guests’ preferences, special requests and hotel occupancy.

d. To update and maintain the Housekeeping logbook with relevant information, such as room status updates, maintenance requests and guests preferences.

e. To assist with the coordination of special requests or arrangements for VIP guests, group bookings, or special occasions.

f. To monitor and report any discrepancies or issues related to room cleanliness, maintenance, or guests’ satisfaction to the appropriate department or manager.

g. To assist in maintaining cleanliness and organization at the Housekeeping desk area, including stocking supplies and organizing paperwork.

h. To provide support and assistance to other departments, such as Front Office or Maintenance, as needed and maintains close coordination with other departments and staffs.

i. To conduct checks on rooms key cards and all forms on a daily basis.

j. To maintains a regular update on the system especially on room changes to facilitate the Front Office in their sales of rooms.

k. To record lost and found articles. All items to be locked in store soonest possible.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,900.00 - RM2,400.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

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