Front Office Assistant

24 hours ago

Petaling Jaya, Malaysia Eastin Hotel Kuala Lumpur Full time

**About Us**

Eastin Hotel Kuala Lumpur is a business-class hotel committed to delivering warm hospitality and professional service to our guests. Currently, the hotel is undergoing an exciting transformation and rebranding journey to align with the standards of a renowned international 5-star brand. As part of this growth, we are seeking friendly and guest-focused individuals to join our Front Office team.

**About the Role**

The Front Office Assistant is responsible for delivering efficient and professional front desk services, including guest check-in/check-out, handling reservations, and assisting with guest inquiries. This role plays a vital part in ensuring a smooth and pleasant guest experience from arrival to departure.

**Key Responsibilities**
- Welcome and assist guests at the Front Desk with check-in, check-out, and room assignments.
- Handle reservations, room changes, extensions, and cancellations according to hotel policies.
- Process payments, billing, and cashiering accurately.
- Respond to guest inquiries, requests, and complaints in a prompt and professional manner.
- Provide information on hotel facilities, services, and local attractions.
- Coordinate with Housekeeping and other departments to ensure room readiness.
- Handle telephone calls, messages, and guest correspondence.
- Ensure compliance with front office procedures and brand service standards.
- Assist in handling VIP arrivals, loyalty program members, and special requests.
- Perform other duties as assigned by the Front Office Supervisor/Manager.

**Requirements**:

- Diploma/Degree in Hospitality, Tourism, or related field.
- Knowledge of hotel PMS (Opera/Fidelio or similar) is an advantage.
- Strong communication and interpersonal skills.
- Pleasant personality with a guest-oriented mindset.
- Fluent in English and Bahasa Malaysia; knowledge of additional languages is a plus.
- Well-groomed and professional appearance.

**Benefits**
- Competitive salary and service charge entitlement.
- Training and career development opportunities.
- Exposure to international 5-star hotel service standards.
- Staff meals, uniforms, medical benefits, and hotel perks.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,400.00 per month

**Benefits**:

- Health insurance
- Meal provided

Work Location: In person

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