CRM Analyst

5 days ago

Kuala Lumpur, Malaysia Pall Full time

**CRM Analyst**

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

**Does this describe you?**
- As an inspiring leader, you identify and install the best tools and processes.
- You rapidly identify and communicate the business levers that define success as we advance and optimize our business systems.

The CRM Analyst is a critical enabler of Success through the development and sustainment of tools, strategy and business processes. The person in this position will contribute to the growth of the company through customer service strategy execution.

This position is part of the CRM Operations team and will be in Kuala Lumpur MY office.

**In this role you will have opportunity to**:
Analyze/Build/Deploy Tools to leverage Best Practices around Salesforce Applications to measure Service Effectiveness.
- Work closely with Service Ops team to support service processes including standard work around Case Management, Work Order Management, Quote Management, and Service standard of work.
- Execute the strategy partnering with Customer Service, IT and Sales Enablement team members.
- Partner with Global counterparts to look for proven methodologies and harmonization of standard work.
- Incorporate industry proven practices in requirements analysis and system testing methodologies into standard work
- Document business requirements, process diagrams and flows, functional requirements and data mapping.
- Facilitate update and collaboration meetings with the business users and implementation team.

**The essential requirements of the job include**:_ _**
- BS/BA Degree Computer Science, Information Systems of related programs
- Salesforce administrator and platform app builder certifications required.
- Extensive experience with Salesforce Service Cloud.
- Deep understanding of CRM Service and Quote to Cash processes.
- Results driven with a passion for strong collaboration.

**It would be a plus if you also possess previous experience in**:

- Experience with ERP, master data, customer hierarchies.
- Hands on experience with Einstein Analytics, QlikView, and other Sales Analytics technologies
- A Certificate in Business Analysis and Systems Analysis is a plus.
- SAP, SAP Cloud for Customer knowledge a plus.

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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