Client Relations Executive

1 week ago

Kota Damansara, Malaysia Trans Elevator (M) Sdn Bhd Full time

A Client Relations Executive is responsible for handling client inquiries, complaints, and feedback, ensuring client satisfaction, managing clients and identifying opportunities to upsell or cross-sell products or services. They build relationships with key employees among customers, create plans to address clients’ business needs, advise clients on creating profitable processes, schedule regular meetings with customers to ensure they are satisfied, and act as point of contact for complaints and escalate issues as appropriate.
- Build relationships with key employees among customers.
- Create plans to address clients’ business needs.
- Advise clients on creating profitable processes.
- Schedule regular meetings with customers to ensure they are satisfied.
- Act as point of contact for complaints and escalate issues as appropriate.
- Help sales team up-sell or cross-sell services and products.
- Ensure both the company and clients adhere to contract terms.
- Study competition to find new ways to retain customers.
- Set sales and revenue targets and work diligently to meet them.
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

**Requirements**:

- Proven experience as a Client Relations Executive or Relationship Executive
- Experience in lift industry or machinery industry will be preferred.
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus.
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude.
- Excellent communication and negotiation skills.
- Problem-solving aptitude.
- Ability to work well with a team.
- BSc/BA in Business Administration, Marketing or a related field
- Preferably Mandarin speaking.
- Preferably female.

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kota Damansara: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Marketing: 1 year (required)

Willingness to travel:

- 75% (required)

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