Progress Controller

5 days ago

George Town, Malaysia Cycle & Carriage Bintang Berhad Full time

**KEY RESPONSIBILITIES**: - To assist in managing the daily workshop operations, including manpower, equipment, suppliers/contractors as per SOP and MBM WPC. - To achieve the monthly and annual workshop revenue target. - To achieve monthly and annual workshop productivity (>85%) and efficiency (>100%) target - To ensure on-time delivery to customers, as promised. - To ensure high repair quality and no come-back jobs. - To support frontline team in complaints management, when required. - To monitor workshop revenue on daily and monthly basis and to take the necessary actions to ensure targets are met. - To conduct daily morning briefing for all workshop staff. - To monitor the technician productivity and efficiency on daily and monthly basis, and to take the necessary actions to ensure targets are met. - To recruit, when required and ensure technicians comply to the training schedule as laid out by MBM and management to achieve the necessary skill level as required. - To manage the discipline of all workshop staff with regards to compliance to company policies e.g late comings and staff performance e.g. poor productivity/efficiency, disciplinary issues. - To monitor all WIPs an liaise with relevant departments to expedite repair works, especially difficult repair and customer complaint cases. - To ensure all repairs are performed according to DAG work procedures and standards, final control check conducted for all Vehicles and issues rectified prior to delivery to customer. - To ensure all workshop tools and equipment are always calibrated and in good working condition. - To plan and implement hand tools/special tools audit as per the SOP. - To ensure workshop is in compliance of all governmental and environment regulations. - To ensure all warranty documentation and processes are adhered to prevent any warranty rejection. - To prepare and submit all necessary TIPS reports as required by MBM. **KEY REQUIREMENTS**: - Min Diploma/ Degree in Automotive Engineering or equivalent - Possess min 3-4 years of working experience in car workshop operations, preferably with min 1-2 years in supervisory level - Exposure in continental/ European car brands is a plus - Possess strong interpersonal, analytical and organizational skills and a team player - This position is open for Malaysian / valid PR holder only **Job Types**: Full-time, Permanent Pay: RM3,000.00 - RM4,000.00 per month **Benefits**: - Health insurance - Opportunities for promotion - Professional development Work Location: In person

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