E-commerce Marketing Executive
4 days ago
Responsible for managing assigned marketplaces (Shopee) including create/amend/edit/update existing and new product listings, product visuals, product descriptions, promotion price setting, shop decoration etc
- Maintain all marketplace stores and utilize the available marketing tools matters (Seller picks, campaigns, chat broadcast, daily feed, daily customer engagement, voucher tier setting)
- Work hand-in-hand with E-Commerce Marketing team to drive key e-commerce metrics including but not limited to visitors, conversion rate, basket size and order size and competitor analysis
- Ensure all promotion planning by are updated and executed on the assigned marketplaces according to the plans on time/in advance
- Evaluate inventory forecast based on targets to achieve and monitor stock movements including conducting actual inventory analysis on daily, monthly and campaign basis. Secure stocks in advance for pre-campaign, campaign and post-campaign and conduct post-mortem to improve sales inventory
- Work closely with Customer Service team to ensure all customer queries are responded immediately, including but not limited to related to orders fulfilment period, product info (expiration date/description/SKU code), price, free gifts, etc on marketplace. Also, to provide suggestion for any exchange replacement product due to OOS/constraint/allocation, to re-ship or to refund to customers
- Provide monthly sales analysis report and identify key issues and opportunities to increase sales
- Create and Maintain product ads
- Coordinate with warehouse team on forecast order volumes and plan for stocks inbound
Conduct event activities, dealer support service and other related service
Bachelor's or Equivalent
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