Grab Call Agent

1 week ago

Gelang Patah, Malaysia JOBBUILDER Full time

**Job responsibilities**:

- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
- Exceeding customer expectation in terms of customer service & accurate information. Working in a team to achieve the required KPI elements and SLA.
- Answering inquiries, resolving issues and provide effective communication with customer. Key in data regarding customer inquiry and problem.

**Working days**:

- 6 days (8 hours)

**Qualifications or experiences**:

- SPM
- Proficient in English and Bahasa Melayu
- Good at communication
- Understand basic computer knowledge

**Basic salary**:

- RM 1900

**Benefits**:

- Allowances: Shift allowance (RM 300), KPI allowance (RM 400) and Transportation allowance
- Shuttle bus for employees
- Temporary accommodation for 2 week up to 1 month (free) if want to relocate
- Annual leave & Medical leave
- Professional growth

**Work location**:

- In person

Pay: RM1,900.00 - RM2,800.00 per month

**Benefits**:

- Professional development

Ability to commute/relocate:

- Gelang Patah: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)

License/Certification:

- SPM (required)

Work Location: In person

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