Customer Service

About the role This is a full-time Customer Service role based in Medini Johor, where you will be the face of JADE COMMERCIAL SERVICES' customer experience. As a key member of the customer service team, you will be responsible for providing exceptional support to our clients, ensuring their queries and concerns are addressed efficiently and effectively.What...

Working Hours: 5 days work, Monday - Friday - Respond to customer inquiries and concerns related to products, orders, and services. - Process online orders, including order placement, payment processing, and order confirmation. - Coordinate with logistics and fulfillment teams to ensure accurate and on-time order delivery. - Address order-related issues,...

What you'll be doingResponding to incoming customer inquiries and requests via phone, email, and other communication channels in a professional and timely mannerAccurately documenting customer interactions and maintaining detailed recordsResolving customer issues and concerns by offering tailored solutions and ensuring customer satisfactionIdentifying...

The Customer Service Executive is responsible for managing day-to-day operations for assigned contracts or clients, serving as the key liaison between Freight Mark and the client on matters related to order processing, inventory management, and customer service. This role ensures smooth coordination between internal teams and customers by overseeing...

Job PurposeTo respond to customer inquiries and complaints, coordinate after-sales technical support and spare parts, and ensure timely and professional resolution of issues through proactive communication and on-site service when necessary, contributing to high customer satisfaction and brand loyalty.Key ResponsibilitiesTo act as the first point of contact...

Act as the primary point of contact between customer and warehouse operation teams to ensure customer's requirements are aligned with operational KPIs;Prepare and ensure all SOPs / Contacts are adhered to and any fall-outs are addressed on priority;Responsible for implementation of customer projects, ensuring timely execution and smooth integration with...

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures, guidelines and policies. - Take the extra mile to engage customers **Job Types**: Full-time, Permanent,...

The Transport Planner cum Customer Service role is responsible for the seamless coordination of daily transport operations and customer service communication. The role ensures that all deliveries are executed efficiently, accurately, and in alignment with customer requirements. This position acts as a bridge between Customer Service, Warehouse, Forwarders,...

**Job Descriptions**: - Exceeding customer expectations in terms of customer service & accurate information. (Information about the data storage, quotation and etc.) - Working in a team to achieve the required KPI elements and SLA. **Job Requirements**: - Interactive personal skills that fit the team and customer environment as well as adapt to change. -...

**Position**:Customer Service Executive **Location**: Bandar Medini 7, Nusajaya, Johor **Salary**: - English Speaker - RM2100 - Malay Speaker - RM1900 **Working Days**:6 days, 1 day off **Working Hours**: 24 / 7 (9 hour per shift) **Benefits**: - KPI allowances - Night shift allowances - Overtime - Training Provided - EPF SOCSO **Requirements**: -...