Risk Operation Specialist

4 hours ago

Kuala Lumpur, Malaysia Hydron Holdings Full time

**Job Scope** G2G is a world-leading digital marketplace, founded by serious technopreneurs. We currently have offices in Malaysia, Singapore, and Indonesia-with ongoing expansions into Thailand, Vietnam, US, and UAE. With the spirit of being "designed by gamers, for gamers", G2G was incorporated in 2013 and incepted in 2016. Since then, our platform has seen exponential year-on-year growth and become a prominent force in the gaming space. We are looking for a talented Customer Service Specialist to join our Risk Operation Specialist (Fraud) team **Responsibilities** - Your job role will be known as Risk Operation Specialist (Fraud) - Fraud Detection and Monitoring - Utilize advanced data analysis techniques and fraud detection tools to identify suspicious activities, anomalies, and emerging fraud trends. Regularly monitor transactional data, system logs, and other relevant sources to detect potential fraudulent behaviour. - Customer Engagement - Provide exceptional support to customers through various channels including live chat, ticket handling, and outbound calls for inquiries related to the anti-fraud team's processes. - Real-time transaction and eKYC review - Verify the legitimacy of the registered accounts and orders placed by our customers to detect any signs of potential fraudulent activity. - Meticulously review eKYC documents submitted by our users to ensure the authenticity of their identity. - Investigative Analysis - Conduct in-depth investigations into suspected fraudulent activities. Collaborate with internal stakeholders, such as legal, compliance, and operations teams, to gather evidence, conduct interviews, and build a strong case for fraud prosecution. - Collaboration and Stakeholder Management - Work closely with internal stakeholders, such as Rules tweak, IT, and legal teams, to identify and address fraud-related issues. Collaborate with external partners, law enforcement agencies, and industry experts to share information and leverage resources for fraud prevention. **Requirements**: - A fresh graduate with a passion in investigative analysis is encouraged to apply. - You should be passionate about your job and enjoy a fast-paced working environment - You have an investigative mind and outstanding analytical ability - Strong analytical thinking abilities and a problem solving mindset - Experience of decision systems, including rule/ strategy implementation and testing is preferred - Strong communication skills. - At Gamer2Gamer, we enhance change, you should dare to challenge the existing process - Able to work in shifts (9:30 am - 6:30 pm, 6:00 pm - 3:00 am, 1:00 am - 10:00 am) - Able to work on weekends & Public Holiday **Employee Advantages** - Work From Home Support - Insurance Protection - Wellness Boost - Healthcare Support - Growth Opportunities - Skills Development

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