Customer Service Advisor Cantonese Language
4 days ago
**Company Description**
Language Talent Solutions believes in breaking down barriers and thinking beyond borders. We believe the right talent should not be restricted to the limitations of location and willingly embrace the unfamiliar. We aim to bridge cultural gaps and enhance communication, providing top-notch language services that empower businesses and individuals alike to succeed in this ever-expanding global economy.
**WFH opportunity available**
**Role** : Customer Service Advisor (Cantonese Language)
**Working location** : Cheras
**Working hours** : 24/7 Rotational Shift (8 working hours + 1 hour break)
**Working days** : 5 working days, 2 off days
**Salary Package** : Basic RM3000 + Language Allowance + KPI Allowance + Night Shift Allowance (OT option available)
**Job Type** : Permanent
**___________________________________________**
**Responsibilities**:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
**Job Requirements**:
- Fluent in Cantonese & English (B2 and above)
- Comfortable working in rotational shift
- SPM and above
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM3,000.00 - RM4,300.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Application Question(s):
- Are you willing to work in rotational shift?
- What is your notice period?
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
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