Assistant Outlet Manager

The Assistant Outlet Manager is responsible for supporting the Outlet Manager in overseeing the daily operations of a food and beverage establishment. This role involves ensuring high levels of customer satisfaction, maintaining effective staff management, and optimizing the outlet's profitability. The Assistant Outlet Manager is expected to uphold the company's standards of service and contribute to the development and implementation of business strategies.

**Key Responsibilities**:
**Sales and Customers Service**
- Maintains a profitable and reputable operations by:

- Planning sales growth and planning on achieving their sales plans.
- Managing controllable store expenses for profitability.
- Provides fast, friendly service.
- Responds pro-actively to prevent and resolve customer service situations.
- Conducts and evaluates customer surveys.
- Works with Outlet Manager and District Manager to generate sales volume growth
- So as to meet and exceed sales target, and surpass customer’s expectations on
- each occasion.

**Store Operations**:

- Maintains an efficient and a smooth operation and work environment by:

- Planning business results and market situations.
- Focus on the job training
- Benchmarks outlets to create a competitive environment.
- Maintaining good result for outlet performance.
- Enforces health and safety rules.
- Conducts monthly operations meeting and formal/informal group discussion.
- Managing in daily loss and waste prevention and innovations.
- Ensures all operational and personnel paperwork is accurate, complete and submitted on time.
- Ensures adequate manpower every station
- Identifies area for improvement.
- Maintains adequate inventory.
- Managing overall outlets expenses as a whole.
- Managing and maintains labour cost.
- Managing proper usage of equipment.
- Recommends methods to help build customer base and company expansion.
- Organizes staff for every new promo
- Ensure stock take done accurately by weekly / Monthly
- Responsible for outlet management supervision including but not limited to directing of management team, corrective counselling and issuing management evaluations.
- Works with Outlet manager and team to improve problem areas in the outlets.
- Take part of catering, events and functions.
- Assists any work station as and when required.

So as to create an environment conducive for attaining monthly sales targets.

**Employee Development**:
Retain and groom staff by:

- Adheres to all counselling and discipline procedures.
- Provides assistance in developing potential Team Member and Management
- Trainees through appropriate delegation and development plans.
- Evaluates all store employees on an on-going basis.
- Leads by example.
- Manages the development and performance in store employees.
- Motivates staff to maintain and serve consistent quality products every time.
- Orientating and oversees the training of new recruits to the outlets.
- Perpetuates company philosophy and culture.
- Provides recommendations for promotions.

So as to develop and motivate the employees.

**Product Knowledge**:
Delivers a consistent quality product by:

- Continuing educates all team member on all products and services.
- Maintains the highest quality, consistent product standards.
- Ensure memorize the SOP and facilitating monthly re-certification process.

So as to maintain the highest standards of products of the Gula Group stands for.

**Store Presentation**:
Maintains a comfortable, conducive outlet by:

- Ensures that the store is clean & well merchandised.
- Enforces guidelines on music.
- Enforces visual presentation plan & standards.

So as to provide a warm and inviting environment in which our customers can enjoy their world class coffee or food.

**Others**:

- Any others duties as and when assigned to you by your immediate superior

**Qualifications**:

- Diploma/Degree in any field.
- Minimum 2-5 years’ experience at the same level preferably in the F&B industry.
- Must be willing to travel
- Familiar with P&L
- Good analytical skills
- An eye for details
- Good communication skills
- A team player with good leadership and interpersonal skills.
- Articulate and able to communicate effectively across all functions and levels.
- Able to adapt to organizational changes and able to work under pressure.

Pay: RM2,500.00 - RM2,799.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected salary?
- How long is your notice period?