Cloud IT Support(Mandarin Support)
2 weeks ago
Provide a world-class cloud business customer experience, engage and empathize with customers to support and resolve technical issues through completion
- Support installation, configuration, and support on various platforms
- Accurately document all work performed through ticketing system including details and outcomes
- Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases if necessary; notice trends and report reoccurring problems
Requirement
- Degree in Technology Field or equivalent years of experience
- Combination of 1 to 3 years in a cloud business, service desk and other IT related positions
- Demonstrated professionalism in resolving customer issues
- Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions
- Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
- Commitment to meet and exceed individual and team KPIs
- Excellent written and verbal communication skills in Mandarin BM, English
**Salary**: RM1,200.00 - RM5,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Microsoft cloud: 1 year (required)
**Language**:
- English (required)
- Mandarin (required)
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