Outlet Supervisor

5 days ago

Putrajaya, Malaysia MESRAMAJU FOODY SDN BHD Full time

As an Outlet Supervisor at QCC BAKED, you will be responsible for the smooth daily operation of the outlet, leading the team, maintaining excellent customer service standards, and ensuring store profitability.

**Key Responsibilities**:
**Team Leadership & Management**
- Supervise, train, and motivate outlet staff to meet performance standards.
- Manage staff scheduling, attendance, and discipline.
- Conduct regular briefings to communicate goals and updates.

**Operational Efficiency**
- Oversee daily store operations including opening and closing procedures.
- Ensure all products are prepared according to company SOPs.
- Monitor cleanliness and hygiene standards of the outlet at all times.

**Inventory & Stock Control**
- Monitor and manage inventory levels to prevent stockouts or wastage.
- Ensure timely ordering of supplies and stock rotation.
- Perform stock checks and reporting.

**Customer Service**
- Handle customer feedback, inquiries, and complaints promptly and professionally.
- Ensure high service quality and customer satisfaction.

**Sales & Performance Monitoring**
- Monitor daily sales performance and suggest improvements.
- Ensure promotional materials are displayed correctly.
- Help achieve daily/weekly/monthly sales targets and KPIs.

**Reporting & Documentation**
- Prepare and submit daily sales report.
- Ensure all documentation (e.g. shift handovers, maintenance logs, attendance logs) is completed accurately.

**Compliance**
- Ensure adherence to company policies, food safety standards, and local regulations.
- Conduct regular audits to maintain compliance.

**Job Requirements**:

- SPM/STPM or equivalent. Diploma in Hospitality/F&B Management is an advantage.
- At least 2 years of working experience in F&B, preferably in a Mall/Kiosk operation.
- Strong leadership and team management skills.
- Good communication and interpersonal skills.
- Basic knowledge of inventory control and store operations.
- Able to handle customer complaints professionally.
- Responsible, proactive, and hands-on.
- Able to work independently with mínimal supervision.
- Good attitude and high level of integrity.
- Willing to work on weekends and public holidays.

**Other Requirements**:

- Willing to work on shifts (including weekends/holidays).
- Must be punctual and reliable.
- Able to multitask and work in a fast-paced environment.

Pay: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift

Supplemental Pay:

- Commission pay
- Overtime pay

Work Location: In person

  • Retail Supervisor

    2 weeks ago

    Putrajaya, Malaysia JOBIFY.MY Full time

    **Role: Store Supervisor**: - Industry: Ocean Sports Outlet - Location: Alamanda Shopping Centre - Salary: up to RM 2500 - Expected Start Date: Anytime - Responsibilities: Supervise, motivate, monitor team members to achieve goals and ensure product availability. **Requirements**: - Healthy - Comfortable speaking in BM and English, or Mandarin Speaker -...

  • Outlet Supervisor

    1 day ago

    Putrajaya, Malaysia Mommyhana Creative Sdn Bhd Full time

    **Full job description** **Responsibilities**: - Provide assistance in daily operation of store. - Provide assistance in monitoring the retail staff and following up on the work result - Provide assistance in the inventory control and manage the stock in the outlet - Provide assistance in receiving and checking the quality and quantity of goods. - Assist...

  • Counter Supervisor

    7 days ago

    Putrajaya, Malaysia Miroza Leather (M) Sdn Bhd Full time

    **Summary of responsibilities**: - To assist the Brand/ Marketing Manager in monitoring the outlet/ counter for routing operations or promotion activities to ensure that sales target to be achieved smoothly. - To achieved monthly outlet/ counter sales target. - Monitor responsible regional outlet/ counters sales activities - Regularly visit to the...

  • Outlet Manager

    3 days ago

    Putrajaya, Malaysia 10 GRAM RESTAURANT Full time

    Plan, supervise and control various operations, working closely and supporting the restaurant manager. - Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction. - Constant effective communication with managers and supervisors regarding any guest or staff issues. - Encourage and motivate staff...

  • Shift Supervisor

    2 weeks ago

    Putrajaya, Malaysia Kopi Kenangan Sdn Bhd Full time

    Kenangan Coffee is a brand under Kenangan who owns Kopi Kenangan in Indonesia. We are the first F&B unicorn in SEA. Since we launched our first coffee retail outlet in KLCC Malaysia in Oct 2022; we have since grown to retail outlets and we are still expanding. We are committed to deliver quality coffee to fulfill the caffeine needs of young urban...

  • Chatramue - Outlet Supervisor Ioi City Mall Putrajaya

    2 weeks ago

    Putrajaya, Malaysia Woodpeckers Group Sdn Bhd Full time

    **Responsibilities**: - You will be responsible on handling the daily outlet operations, financial aspects, stock management in outlet level, enforce and uphold Service and Product Quality. - Being able to learn and teach new colleagues on the training acquired. - Communication and leadership skills is also required in motivating the team. - Passionate...

  • Supervisor/ Assistant Manager Restaurant

    5 days ago

    Putrajaya, Malaysia Darussalam Sdn Bhd Full time

    We are looking for a Restaurant Assistant Manager/ Restaurant Supervisor (Chinese) to ensure all daily activities run smoothly and efficiently. - supports the restaurant manager in overseeing the daily operations of a restaurant - manage staff, ensure customer satisfaction, maintain inventory levels, and implement policies and procedures - provides excellent...

  • Outlet Supervisor

    2 weeks ago

    Putrajaya, Malaysia DEMI COFFEE SDN BHD Full time

    Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Demi Coffee. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating the environment and customers for...

  • Assistant Supervisor

    2 weeks ago

    Putrajaya, Malaysia Mommyhana Creative Sdn Bhd Full time

    **Full job description** **Responsibilities**: - Provide assistance in daily operation of store. - Provide assistance in monitoring the retail staff and following up on the work result - Provide assistance in the inventory control and manage the stock in the outlet - Provide assistance in receiving and checking the quality and quantity of goods. - Assist...

  • Supervisor

    1 day ago

    Putrajaya, Malaysia The Zhoe Factory Sdn Bhd Full time

    Mengurus dan memantau staf di outlet - Memastikan staf menjalankan tugasan mereka dengan baik dan teliti. - Memantau kewangan dari segi merancang bajet serta menjadualkan perbelanjaan. - Menyelenggara outlet dari segi mengagihkan tugas, menyelia waktu penghantaraan dan penerimaan stok. - Memastikan stok item sentiasa ada dan tersedia. - khidmat pelanggan...