Outlet Manager

2 days ago

Putrajaya, Malaysia 10 GRAM RESTAURANT Full time

Plan, supervise and control various operations, working closely and supporting the restaurant manager.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
- Constant effective communication with managers and supervisors regarding any guest or staff issues.
- Encourage and motivate staff with a positive attitude.
- Operate POS (point of sale) and maintain security of system.
- Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions.
- Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Maintain excellent product knowledge.
- Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’.
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
- Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day.

Area : Putrajaya & Cyberjaya outlet

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM2,600.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Yearly bonus

Work Location: In person

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