Contact Centre Mandarin and Cantonese

**"渴望改變世界？作為客戶成功專家，您將在確保我們的客戶實現目標中發揮關鍵作用。"** **"加入我們充滿活力的客戶成功專家團隊，成為一個重視成長、合作和為客戶提供卓越成果的文化的一部分。"** ***职位概述：** 客户成功专员 **(华语)** 将是客户使用客户网站购物渠道的主要联系人。CSS将回应客户请求，处理关注点，并根据通过入站电话和电子邮件渠道收到的查询提供具体信息。此角色在塑造专业公司形象和确保客户满意度方面至关重要。 服務顧問 **(粤语使用者)** 將為客戶提供客戶服務支持，涉及事項包括但不限於訂單後支持、交付信息、支付信息、產品預訂、產品預篩查電話（適用時）以及一般客戶查詢。 **我们需要您具备的条件：** - 您必须具有任何学科的证书/**SPM**/**文凭**或**学士学位**。 - 必须具备B2级英语熟练程度（阅读、写作、口语和听力理解）。 - 良好的英语口语能力。 您要精通普通话的口语、阅读和写作（包括繁体/简体中文）。 - 能夠清晰有效地以英文和粵語進行書面和口頭溝通。 **工作经验（有利条件）：** - 在任何行业中至少有6个月的客户支持/客户服务代表工作经验，最好是在金融服务领域。 - 欢迎应届毕业生，尤其是那些具有英语与传播、专业英语、大众传播或相关领域学位的毕业生。 - 拥有呼叫中心经验是一个优势，但不是必需的。 ******** **"Ready to make a difference? As a Technical Support Specialist, you'll play a pivotal role in ensuring our clients achieve their goals."** **"Join our dynamic team of Technical Support Specialists and be part of a culture that values growth, collaboration, and delivering exceptional results for our clients."** **About our Client | Location: Bayan Lepas or Georgetown** **24/7 Rotational Shift | 5 days-Onsite** Our client is a renowned global digital business services company, trusted for over four decades. They optimize performance and customer experiences for some of the world's top brands, delivering interactions that are simpler, faster, and safer. With over 500,000 employees worldwide, they operate in 170 markets and serve more than 300 languages and dialects. Their leadership and adaptability set high standards, continually striving to exceed expectations and provide exceptional service. Recognized as an industry leader, they are committed to acting responsibly and delivering extraordinary service you can depend on today and tomorrow. **Job Overview**: The Service Advisors (cantonese requirement) will provide customer service support to Client Customers’ requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries. **What we need from you**: - You have either **Certificate/ SPM/ Diploma or Bachelor’s Degree **in any discipline. - Must have B2 level English proficiency (reading, writing, speaking, and aural comprehension). **Decent English Speaking** capabilities. - You are **proficiency in speaking, reading, and writing in Mandarin (both Traditional/ Simplied chinese)**: - Able to communicate clearly and effectively, both **written and verbal in English AND Cantonese** **Work Experience (Nice to have)**: - Minimum of **6 months of work experience in customer support / customer service** representative in any industry, preferably in financial services. - **Fresh graduates** are welcome, especially those with degrees in English with - Communication, English for Professionals, Mass Communication, or related fields. - A minimum 6-month call centre experience in Banking /Financial Services/ Fintech and possess 6 months of Sales Experience **If you are someone who has the following**: - You enjoy speaking to customers and have strong customer service orientation. - You focused on customer results and solving solutions - You are skilled in managing customer expectations - You are a active listener - You can handle queries and objections professionally - You are agile and receptive to continuous feedback and capable of working in a fast-paced enviroment - You are positive in attitude and a willingness to learn and go the extra mile for self-improvement. - You have high emotional intelligence and the ability to stay calm under pressure Our Talent Team will reach-out to you within **next 24 hours**.