Digital Marketing Campaign Specialist

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 310+ industry awards

What is your mission?
- To manage and optimize existing Advertisement campaign components including, but not limited to - Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.
- To help create and implementation of campaign strategies including keyword research and analysis.
- To create performance reports with recommendations for improvements.
- Tracking of funds in account and maintaining conversation.
- Knack of implementation new technologies automation capabilities that enhance SEM efforts.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
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Pitch and impact assigned customers in accordance with training provided, standards and policies. Must adaptively diagnose, resolve and track end user issues/opportunities based on guidelines, documentation and best practices provided**
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Serve as a trusted consultant with customers to onboard, develop and optimize advertiser’s campaigns**
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Detect and understand the customer’s needs and objectives**
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Hit productivity, upsell, and customer impact targets.**
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Handle a high volume of potential clients on a daily basis through outbound and inbound calls**
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Manage day to day activities independently and proactively based on customer needs and incentives.**

Who are we looking for?
- **1-2 years overall work experience with 1 year as minimum in outbound selling role.**
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Native level of Chinese or Cantonese ( Simplified Chinese for China market/ Traditional Chinese for Taiwan/ Cantonese for Hong Kong), Fluent in English**
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Previous experience, preferably in the digital industry, in a sales-focused environment, in the following areas**:

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Account management**
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B2B Sales / business development**
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High volume call center**
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Portfolio management**
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Customer / technical support**
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Familiar with and desire to exceed sales targets or sales KPIs**
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A team player with ability to work in fast-paced and constantly evolving environment**
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Dependable, reliable with strong work ethic**
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Strong verbal and written communication skills in order to pitch on the phone and compose effective proposals**
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Flexibility in switching between duties and assignments as per requirement**
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Good time management skills with ability to organize and own their own day**

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, Mainland China, South Korea, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy — selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.Our company has won over 310+ industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.