Housekeeping Coordinator

1 week ago

Cheras, Malaysia UOA Hospitality Full time

We are looking for a Housekeeping Coordinator with a highly organized, master multi-tasker with excellent communication skills and an upbeat attitude. The Housekeeping Coordinator’s primary responsibility is the daily coordination of the Housekeeping operations and is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow-up.

Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. The Housekeeping Coordinator works closely with the Engineering, Front Office and Private Dining departments.

THE JOBSCOPE
- Generate various operational reports for the coordination of the Housekeeping department.
- Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests.
- Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner.
- Process requests and delegates work assignments in a timely manner while adhering to UOA Hospitality brand standards.
- Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
- Respond to customer complaints and special requests
- Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
- Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division.
- Check rooms and common areas, including stairways and lounge areas, for cleanliness.
- Performing various cleaning duties in instances of staff shortages.

**REQUIREMENTS**:

- Proven housekeeping or hospitality experience
- Excellent organizational and time management skills.
- Exceptional customer service skills.
- Effective communication skills.
- The ability to multitask
- Proficiency with hotels software
- Competency with Microsoft Office
- Hands-on experience with cleaning and maintenance tasks
- Ability to use industrial cleaning equipment and products
- Excellent organizational and team management skills
- Stamina to handle the physical demands of the job
- Flexibility to work various shifts, including evenings and weekends

QUALIFICATIONS

High school or equivalent education is required.; additional qualifications will be a plus

Pay: From RM2,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Meal provided

Work Location: In person

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