Quality Analyst

2 weeks ago

George Town, Malaysia Teleperformance Full time

Qualifications:
**Main Requirements**:

- **
Bachelor’s degree** or **equivalent diploma** in any discipline
- ** Minimum 1 years’ experience** **as QA in technical/call center
- Must be proficiency in **English & Korean **in terms of written, reading and speaking
- Able to **start work immediately** **after EP approved** is preferred

**Responsibilities**:
**Key Responsibilities**:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.- Package, deliver, and at times present key findings and briefings.- Conduct evaluations to identify areas of improvement- Monitor, analyse & audit trainees’ performance and call out any unusual trends- Identify training needs by working with operations team and QA

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