Community Manager

**Perks & Benefits**:

- **Essential Work Equipment** - Tools that help you thrive
- **Career Growth & Upskilling** - We invest in your future
- **Free-Flow Pantry** - Coffee, snacks, and good vibes all day


**Why Join Us?**
- Real-world exposure to studio operations.
- Mentorship from industry professionals.
- Learn how games are tracked, tested, and delivered.
- Opportunity to contribute to projects that ship.


**Overview**

We’re looking for an enthusiastic and player-centric Community Manager to build, grow, and nurture our game’s community across social platforms, in-game channels, and live events. As the voice of our brand and the bridge between players and the development team, you’ll be responsible for creating meaningful engagement, fostering loyalty, and turning our player base into passionate advocates. You’ll work closely with marketing, product, and support teams to ensure the community feels heard, valued, and excited about what’s next.


**JOB RESPONSIBILITIES**

**Community Engagement & Relationship Building**
- Be the frontline representative of the game — interacting with players daily on platforms like Discord, Facebook, TikTok, Instagram, Reddit, and game forums.
- Foster a positive, inclusive, and engaging environment where players feel supported and valued.
- Organize and manage online events, contests, and activations to boost player interaction and participation.

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**Content & Communication**
- Create, curate, and publish community-facing content including updates, patch notes, Q&As, spotlight posts, polls, and memes.
- Develop a consistent tone and personality for the brand in all community communications.
- Collaborate with the creative team to develop visual assets and videos for social engagement.

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**Feedback Loop & Player Insights**
- Actively listen to community feedback, concerns, and suggestions — and relay insights to the product and development teams.
- Track sentiment and flag potential issues early, helping teams respond swiftly and transparently.
- Coordinate surveys, feedback sessions, and closed test groups to gather deeper insights.

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**Moderation & Crisis Management**
- Manage and moderate official community channels to ensure a healthy, respectful environment.
- Handle sensitive or critical issues with empathy and professionalism, including during outages, bugs, or negative sentiment.
- Assist in developing community guidelines and enforcing them consistently.

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**Growth & Advocacy**
- Grow the community organically through grassroots campaigns, referrals, partnerships with influencers/creators, and shareable content.
- Identify and support community ambassadors, moderators, or superfans who can help spread positive influence.
- Track and report on community KPIs such as engagement rates, sentiment trends, and content performance.

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**QUALIFICATIONS & SKILLS**
- 1+ years of experience in community management, social media, or player support, preferably in gaming or entertainment.
- Strong communication and writing skills with the ability to adapt tone and style to different audiences.
- Deep familiarity with online communities and platforms like Discord, TikTok, Reddit, Instagram, Facebook, and YouTube.
- Basic design/video editing skills (e.g., Canva, Cap Cut, Adobe tools) are a plus.
- Highly empathetic, proactive, and able to handle feedback with professionalism.
- Excellent organization and time management — able to juggle multiple conversations and projects at once.
- Passion for video games and a genuine interest in connecting with players.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Education**:

- Bachelor's (required)

**Experience**:

- Social media management: 2 years (required)
- Video Editing: 2 years (required)

Work Location: In person