Manager - Customer Service & Operations

2 weeks ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

Manager - Customer Service & Operations

**If you are looking to excel and make a difference, take a closer look at us...**

Reporting to the Branch Manager, our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team. The role includes maintaining HLB's policies, standards, compliance to BNM regulatory reporting and receiving customer inquiries or complaint escalation in a timely manner.

**Responsibilities**:

- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
- To actively cross selling Banking/Financial products
- Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding
- Provide excellent customer service and uphold professionalism to reflect Bank's image
- Product knowledge / Selling skills / Market intelligence / Competitor's check
- Comply to statutory requirements and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance

**Requirements**:

- Malaysian citizen
- A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University
- With minimum of 4 to 5 years of related working experience, ideally in a Branch Customer Service, Branch Sales Role or in Retail outlet management
- Strong people management and leadership skills; with ability to guide and train a team of staff to achieve Service & Cross Selling standards.
- Good interpersonal and communication, organisational and planning skills.
- Welcome new challenges and possess a 'Think-Act-Own' attitude to see through planned and unplanned deliverables to completion

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000018217

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