L3 Production Support

1 week ago

Kuala Lumpur, Malaysia Rapsys Technologies Full time

L3 Production Support with experience in supporting Java and Oracle DB. CRM is optional and added advantage.
Must Have Skills:
Responsible for liaising with the production support team for incidents reported, provide investigation and coordination with vendor, tester, user and L1/L2 team to identify root cause and fix/improvement.
**Manage and review testing scope with testing team. Support testing of fixes and implementation to production.**
Manage and review vendor fixes and support PI
**Investigate Ctrl-M batch job failures and provide workarounds upon failure.**
Proactively monitor production PBI for closure.The role will require this activity to be performed on an end to end basis, across functional domains and technologies experience to handle BAU L3.
**Support includes middleware patching, OS Patching and certificate renewal support**
**Should be an expert in databases like MSSQL and / or ORACLE.**

**Job Type**: Contract
Contract length: 24 months

Work Location: In person

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