L3 Production Support Engineer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Luxoft Full time 120,000 - 180,000 per year

Project Description:

  • Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the project.

  • The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.

  • The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.

  • You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities:

  • • To be involved in Banking application's production level L3 support under CCO domain.
  • • Responsible for liaising with the production support team for incidents reported, provide investigation and coordination with vendor, tester, user, and L1/L2 team to identify root cause and fix/improvement.
  • • Manage and review testing scope with testing team. Support testing of fixes and implementation to production.
  • • Manage and review vendor fixes and support PI.
  • • Investigate Ctrl-M batch job failures and provide workarounds upon failure.
  • • Proactively monitor production PBI for closure. The role will require this activity to be performed on an end-to-end basis, across functional domains and technologies experience to handle BAU L3.
  • • Support includes middleware patching, OS Patching, and certificate renewal support.
  • • Solid knowledge and working experience in J2EE applications and/or Microsoft Dynamics.
  • • Should be an expert in databases like MSSQL and/or ORACLE.

Mandatory Skills Description:

  • • 6-9 years of hands-on L3 production support experience in Java applications and Oracle databases.
  • • Strong understanding of incident management, root cause analysis, and vendor coordination.
  • • Experience working with batch scheduling tools such as Ctrl-M.
  • • Knowledge of middleware and OS patching processes and certificate management.
  • • Solid expertise in J2EE technology stack and database management.
  • • Ability to coordinate and support testing activities related to defect fixes and deployments.

Nice-to-Have Skills Description:

  • • CRM experience as an added advantage.
  • • Familiarity with Microsoft Dynamics is beneficial.

Languages:

  • English: C1 Advanced

  • System Analyst/ L3 Production Support(Java

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Unison Group Full time 900,000 - 1,200,000 per year

    We are seeking an experienced L3 System Analyst/Production Support with strong expertise in Java and Oracle Database to support critical banking applications under the CCO domain. The ideal candidate will manage end-to-end L3 production support, handle incidents, coordinate with multiple stakeholders, and ensure system stability. Experience in CRM (Microsoft...

  • System Analyst/ L3 Production Support(Java

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Unison Group Full time 100,000 - 150,000 per year

    We are seeking an experienced L3 System Analyst/Production Support with strong expertise in Java and Oracle Database to support critical banking applications under the CCO domain. The ideal candidate will manage end-to-end L3 production support, handle incidents, coordinate with multiple stakeholders, and ensure system stability. Experience in CRM (Microsoft...

  • L3 support

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Accion Labs Full time 90,000 - 120,000 per year

    Role:L3 support - Developer/EngineerWork Location: Kuala Lumpur, Malaysia (Onsite)Tenure:24 months & renewable contract (Long-term).Years of Experience: L2 (3-5 years)Platform: Mandatory:Digital BankingServer / Database:OracleLanguages: Good-to-have: Java, Spring, JavaScript, React, XML, SQL, Full-Stack, Spring Boot, Spring Batch, JSP, CSS, Unix...

  • Network & Security Support Engineer (L3) - Malaysian (Hybrid)

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Full time 120,000 - 168,000 per year

    Key responsibilities:Take ownership of supporting tickets and incident management, troubleshooting issues end-to-end and keeping customers updated.Be the go-to escalation point for junior engineers by guiding, mentoring and solving any complex issues.Support Fortinet firewall products and related technologies, including configuration, monitoring, and...

  • Software Developer/L3 Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Luxoft Full time 80,000 - 120,000 per year

    Project Description:Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the projectThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business...

  • Network Admin L3

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia POWER IT SERVICES Full time 90,000 - 120,000 per year

    Job Description:• Lead and manage end-to-end LAN/WAN network operations and infrastructure.• Provide L2/L3 support for network incidents and escalations.• Configure, monitor, and troubleshoot routing and switching environments.• Administer and optimize Cisco DNA Center (DNAC) for network automation and assurance.• Manage F5 load balancers and...

  • Network Security Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Full time 120,000 - 180,000 per year

    We are seeking an experienced L2/L3 Network Engineer to join our offshore team supporting our Australian operations. The ideal candidate will be technically strong, possess excellent communication skills, and demonstrate the maturity and leadership potential to guide junior engineers.Key responsibilities:Take ownership of supporting tickets and incident...

  • Application Maintenance/Production Support L3_REM and ROS Payment

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Luxoft Full time 60,000 - 120,000 per year

    Project Description:Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the projectThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business...

  • Cybersecurity Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fortinet Full time $30,000 - $60,000 per year

    Location: Malaysia (Kuala Lumpur)Role Overview: Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a...

  • Application Support Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Infotech Full time 14,400 - 180,000 per year

    Job Title: Application Support Engineer (.Net / Java + SQL)Key ResponsibilitiesProvide Level 2/3 application support for enterprise systems.Troubleshoot issues related to .NET or Java-based applications and SQL databases.Analyze recurring incidents and implement preventive measures.Work closely with development teams to deliver timely fixes and...