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Customer Service Officer

3 weeks ago


Mid Valley City, Malaysia XX Malaysia Full time

Come and join the team
- Strategic location - accessible by Train (Mid Valley area)
- Regional exposure
- Young & Dynamic Team
- Attractive staffs benefits
- yearly salary review, bonus, medical/dental, sport allowances, birthday gift, etc
- Car Park Subsidy

FAST Process Shortlisted applicants will be notified within 2-3 working days.

Immediate starter/short notice will be a plus point

FX Trading #investment #Stock #Trading

**Monday to Friday* (Basis + Fixed allowance+ Shift allowance provided)**

Must be flexible with below shift schedule.
- # Mid Night shift (10pm-7am) OR
- #Night Shift (3pm-12am) OR
- #Afternoon Shift (1pm-10PM) OR 9am-6pm

Available positions:
(2) Operation Executive (more to back end operational support)

Job Scope:

- Answering queries and resolve client issues in regard to products, platform and promotion.
- Address customer feedback as well as complaints professionally
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
- Ad-hoc task as assigned by Supervisor
- May required to work on public holidays/ shifts (allowance provided)

**Requirements**:

- Degree in Banking/Finance/Accounting or equivalent qualifications.
- 2-3 years customer support experience, prefer in CFD or financial industry.
- Required of Mandarin language to deal with China/Taiwan/Mandarin speaking Stakeholder/investors & English (Spoken and Written).
- Proficient in basic office skills such as Word, Excel, PowerPoint, etc

**Salary**: RM3,000.00 - RM4,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)