E-commerce Executive

6 days ago

Kuala Lumpur, Malaysia Valiram Full time

***
- Assist the team to drive business at each location, by managing inventory and e-commerce orders partnering with region 3PL provider.
- Manage complex data effectively and provide relevant feedback in timely manner.
- Ensure adherence and compliance to all retail operations procedures.

**KEY PERFORMANCE INDICATORS**
- Customer Order SLA
- Customer service feedback timeline vs. SLA
- Inventory Holding/Accuracy

**KEY AREAS OF RESPONSIBILITIES**
- Ensure recommended allocation of inventory levels completed in timely manner and accurate versus system.
- Recommend and execute stock transfers regularly between warehouse and e-commerce channel to minimize out-of-stock.
- Monitor shipments to understand delivery of new and replenishment stock e-commerce channel and communicate all inventory risks to manager proactively.
- Review all existing, pending orders and fulfilment on timely manner to reduce order backlog and refunds.
- Manage deliveries, refunds, return and on ground logistic support for all e-commerce order.
- Participate in weekly calls and follow up on any action points in a timely manner.
- Perform any Ad-Hoc task required by the Manager/Department.
- Work closely with 3PL & shipping service provider to ensure all order sent in timely manner and monitoring all order status from time to time.
- Liaise with Customer Service team for all customer feedback on orders, delivery, and shortfall status.
- Get in contact with customer to resolve delivery, product order issue on adhoc basis.

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