Operations Manager

2 weeks ago


Petaling Jaya, Malaysia IPC Shopping Centre Full time

**Company Description**
**_
GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._**

Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family that ranks in the top 10 worldwide for footfall. We are one of the first to many shopping centres under Ikano Centre’s portfolio across the Southeast Asian region.

IPC Shopping Centre is a family-friendly shopping destination that is more than just shopping. It is So Much More as there are more than just transactional experience. IPC is a place where people want to return to, over and over again. In IPC Shopping Centre, we strive to bring bright smiles and laughter to our shoppers.

**About the job**

**Job Description** General Operations and Administrative Support**:

- General liaisons contact for the daily operational Shopping Centre matters.
- To conduct periodical operational & safety compliances review of the Shopping Centre, guided by our Ikano Retail manuals & guidelines as well as local codes.
- Manage the outsourced services e.g., Recycling & Buy-Back Centre, Carpark, Housekeeping, Waste Management, Landscaping, Security and Centralized Dish-Washing Service.
- To manage and respond to customers’ feedback / complaint in relation to safety and security, carpark and all other feedback in relations to general operations of the Shopping Centre.
- Prepare monthly report which includes analysis and update on goals & KPIs, cost efficiency plan, vendors performance as well as responsible in budgeting & forecast, contract review & negotiations and House Rules enforcement.
- Responsible in managing the validity of all business & operational licenses and renewal process.
- Ensure all operations related procurements are in accordance to company policy.
- Review and update all SOPs, templates and forms in relation to all areas / department under purview.

**Car Park Operations**:

- Ensure that the car park is managed well and is in good operating order.
- That SOPs are adhered to, reviewed and updated accordingly.

**Safety and Security**:

- To support the Safety, Security and Health Officer on safety and security matters to ensure that all legal requirements as well as Ikano Group RISKS Safety and Security Manual for Shopping Centres are adhered to.
- To ensure the Shopping Centre environment is safe for our co-workers, tenants and customers.

**Landscaping**:

- To work with appointed outsource contractor to maintain the internal and external landscaping e.g. greenwall, alfresco and in-centre planter box, perimeter and courtyard landscaping.

**Housekeeping**:

- To work with appointed outsource contractor to maintain general cleaning of the Shopping Centre, carpark and building perimeter.
- To secure high service level & competency of service providers by identifying improvement gaps and implementing periodic performance review.
- Cost management of consumable items through effective inventory control and usage.

**Sustainability and Waste Management**:

- To implement and drive Sustainability efforts in the daily operations of the Shopping Centre.
- Liaison person for Sustainability and CSR initiatives for the Shopping Centre.
- To work with appointed outsource vendors in operating Recycling Buy-Back Centre (RBBC) and drive effective waste management plan in line with our value of Caring for People and Planet and strive to achieve zero waste ambition.
- To develop profitability and cost efficiency plans in managing the RBBC.

**Qualifications**
- Bachelor Degree in Occupational Health & Safety or Building Safety & Management or related fields.
- Possess at least 5 years in managerial role of Operations, preferably with experience in retail / Shopping Centre.
- Knowledge in M&E & property management.
- Strong understanding of safety and security issues.
- Financial responsibility and budgeting experience.
- Project management.
- Possess good verbal and written communications skills in English.
- Strong leadership skills, judgement, able to delegate responsibility with belonging authority.
- Trustworthy with good working attitude and ability to relate well with people from all levels.
- Proven analytical and strategic thinking skills.
- Self-drive, proactive and able to work effectively in meeting deadlines in a multi-tasking environment.

**Additional Information


  • Operations Manager

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia Signature International Berhad Full time

    SIGniture International Berhad is a leading kitchen manufacturer in Malaysia, and we are seeking an experienced Operations Executive to join our team. As an Operations Executive, you will be responsible for managing our daily operations, including order processing, customer service, and supply chain management.Main ResponsibilitiesManage daily operations,...

  • Operation Manager

    2 days ago


    Petaling Jaya, Malaysia Aptronix Sdn Bhd Full time

    **Job Overview**: We’re seeking experienced Operation Manager to focus on the **Strategic Growth** of the organization and ensure that daily operations are align with organizational goals. They must possess strong leadership, organizational, and analytical skills to oversee the diverse aspects of an engineering company's operations...

  • Operations Manager

    2 hours ago


    Petaling Jaya, Malaysia New Toyo International Holdings Ltd Full time

    Develop and implement operational policies and procedures to optimize efficiency and productivity. - Supervise and coordinate daily activities of the operations team to meet company goals and objectives. - Monitor inventory levels, procurement, and supply chain management to maintain adequate stock levels and minimize costs. - Collaborate with senior...

  • Operations Manager

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia Signature International Berhad Full time

    About UsJob DescriptionWe are seeking an experienced Operations Executive to join our team at Signature International Berhad. The successful candidate will play a key role in ensuring smooth order processing and customer satisfaction.Key Responsibilities:Process customer orders in a timely and accurate mannerManage customer inquiries from order placement to...

  • Operations Manager

    3 weeks ago


    Petaling Jaya, Selangor, Malaysia Hydra X Full time

    As a dedicated Operations Manager, you will be responsible for overseeing the financial operations of our Global Delivery Center (GDC), ensuring the exemplary levels of delivery and quality that KPMG expects. This includes managing related reporting and coordination, and playing a key role in managing back office operational processes such as the cost charge...

  • Operations Manager

    2 weeks ago


    Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Overview: The Operations Manager will supervise the day-to-day operations of infrastructure teams within the Malaysian bank. This role involves managing Business-As-Usual (BAU) matters, incidents, patching, and various projects. Key Responsibilities: - Oversee day-to-day operations...


  • Petaling Jaya, Malaysia amIT Global solutions sdn bhd Full time

    Job Scope Work closely with Head of Operations in day to day management activities and IT operationsLead and drive multi-disciplinary IT teams to deliver positive outcome on initiatives and operational activitiesInfluence the project team and stakeholders as well as to provide support to assure initiatives able to attain its objectives and to raise...

  • Operations Manager

    2 weeks ago


    Petaling Jaya, Malaysia Eat Cake Today Sdn Bhd Full time

    Managing forecasts and seasonality to ensure proper processes are being followed for cake inventory/material planning - Develop products and pricing based on market demands and supply - Develop and implement budget and plans for retail operations - Visit retail establishments to ensure efficient and effective management as well as high performance sales -...

  • Operations Manager

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia Sunway Malls Full time

    Job SummaryWe are seeking a skilled Operations Manager to oversee the daily operations of our Cinnabon outlet, ensuring exceptional customer service and smooth team coordination. The ideal candidate will possess strong leadership skills, excellent communication abilities, and the ability to work in a fast-paced environment.

  • Operations Manager

    19 hours ago


    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Company Overview:Teleperformance is a leading global provider of outsourced customer experience solutions.We are committed to delivering exceptional service and results-driven solutions to our clients.Job Description:We are seeking an experienced Contact Centre Manager to join our team.The successful candidate will be responsible for managing the overall...

  • Operations Manager

    4 weeks ago


    Petaling Jaya, Selangor, Malaysia Mediskin Sdn Bhd Full time

    This job is about overseeing clinic operations, managing staff, ensuring quality, and enhancing client experience. You might like this job because it involves implementing strategies to maintain high service standards and VIP patient relationships.Salary: RM 5000 - RM 5500Location: Bandar Sunway MetroEmployment Type: Full-TimeJob DescriptionOperational...

  • Operation Manager

    4 weeks ago


    Petaling Jaya, Selangor, Malaysia Commerce Access Sdn. Bhd Full time

    Job DescriptionManage team leaders, determine and define contact center operational strategies by conducting needs assessments and business reviews. Understanding contact center metrics and applying the given technology to optimize the workforce. Assist in defining user requirements, focusing on efficiency and effectiveness.Work closely with WorkForce...

  • Operations Manager

    4 weeks ago


    Petaling Jaya, Selangor, Malaysia Megaleio Events Sdn Bhd Full time

    This job is for an Operations Manager responsible for planning, executing, and analyzing events. You might like this job because it involves coordinating with vendors, managing event budgets, and ensuring safety protocols are followed.ResponsibilitiesCollaborate with event planners to develop detailed operational plans, including timelines, staffing...

  • IT Operations Manager

    6 hours ago


    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Job RequirementsTo be considered for this role, candidates must have a bachelor's degree in computer science, electrical engineering, or a related field, and at least 5 years of experience in IT operations and management.Responsibilities:Lead the IT operations team and oversee daily tasks.Design, implement, and enhance servers and infrastructure services...


  • Petaling Jaya, Selangor, Malaysia Bjak Full time

    About UsBjak is a fast-growing financial services company that is revolutionizing access to affordable and sustainable solutions for individuals and businesses in Southeast Asia.We are seeking a highly skilled Management Operations Director to join our team. As a key member of our operations department, you will be responsible for overseeing our daily...

  • Operations Manager

    4 weeks ago


    Petaling Jaya, Selangor, Malaysia Mediskin Sdn Bhd Full time

    This job is about overseeing clinic operations, managing staff, ensuring quality, and enhancing client experience. You might like this job because it involves implementing strategies to maintain high service standards and VIP patient relationships.ResponsibilitiesSupervise daily clinic operations to ensure efficiency and effectiveness.Coordinate with the...


  • Petaling Jaya, Selangor, Malaysia CARSOME Full time

    About CarsomeWe are seeking an accomplished Automotive Operations Manager to spearhead our retail operations in Malaysia. As a key member of the team, you will collaborate closely with the Regional Head of Retail Operations to drive Carsome's vision and strategic goals.Your Day-to-DayDevelop and implement sales and operations-related systems regionally to...


  • Petaling Jaya, Selangor, Malaysia CARSOME Full time

    Carsome Career OpportunitiesWe are seeking an experienced Operations Management Specialist to join our team in Malaysia. As a key member, you will contribute to driving Carsome's vision and strategic goals by working closely with the Regional Head of Retail Operations.Your Day-to-DayDevelop and implement sales and operations-related systems regionally to...


  • Petaling Jaya, Selangor, Malaysia Megaleio Events Sdn Bhd Full time

    Job RequirementsTo be successful as an Operations Manager, you will need to possess strong organizational and planning skills, leadership qualities, problem-solving abilities, and excellent communication and collaboration skills. Additionally, you should have experience in event operations management, preferably within a diverse range of event types...


  • Petaling Jaya, Selangor, Malaysia Mediskin Sdn Bhd Full time

    At Mediskin Sdn Bhd, we are seeking a highly skilled Senior Operations Manager to oversee the daily clinic operations and ensure seamless delivery of our services. This is an excellent opportunity for a motivated individual to lead a team and drive business growth.Key ResponsibilitiesOperational Oversight: Supervise daily clinic operations to guarantee...