Manager (Credit Recovery)

7 days ago

Bukit Bintang, Malaysia zuri services sdn bhd Full time

Essential Duties and Responsibilities of a Collection Manager
- Must deliver required target setted.
- Update daily target, must ensure entire team achieved their daily, weekly and monthly target
- Manages the collector who make collection.
- Handles complaints or difficult calls.
- Makes sure collectors comply with company policies when contacting individuals and other companies to collect past due balances that they owe.
- Monitors call reports to make sure collectors are making enough phone contacts each day.
- Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
- Tracks the rate of success of the entire process and continues to make adjustments when necessary.
- Trains new collectors and holds training reviews for established collectors.
- Negotiates payment arrangements and follows up to make sure the payments are made.
- Must ensure the overall team discipline attendance, leave and other relevant issues does not jeopardize target and requirement set by the management.

Required Knowledge, Skills and Abilities
- Must have exceptional interpersonal skills.
- Must have excellent computer skills.
- Must be able to manage collectors ethically and fairly while still being firm and enforcing company rules.
- Excellent time management and multi-tasking skills.
- Must have strong negotiation and persuasion skills.
- Superior math skills.
- Must be able to effectively prioritize tasks.
- Must have excellent verbal and written communication skills.
- Must have strong problem solving and decision making skills.
- Must have good critical thinking skills and exercise sound judgment.

Education and Experience
- Min Diploma in any field.
- Experience in debt collection at least 5 years.
- Preferred experience as Team Leader / Supervisor in collection.

Pay: RM3,200.00 - RM7,000.00 per month

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