Credit Control Officer

1 week ago

Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

**Role Summary**:
**What you’ll be doing**:

- Liaise with customers, inter departmentally and cross functionally to resolve customer account queries/disputes.
- Responsible for generating operation reports for weekly account receivable and daily payment reminder
- Perform regular monitoring of customer(s) payment promises to ensure no broken payment promises.
- Ensure all outstanding balances or potential bad debts are being actively pursued in a professional manner.
- To be acquainted with and to ensure compliance with company collection policy and procedures.
- To proactively highlight and/or escalate aged open items to reduce DBO.
- Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead.
- To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
- Prepare weekly and month end reporting timely and accurately.
- Perform ad hoc refund requests.

**Requirements**:

- Minimum of 3 years’ experience working in Credit Control in a sizable organization. Experience in the travel or service industry is a plus.

**Finance/Accountancy/Banking or equivalent.**
- Able to maintain the balance between flexibility and persistency on the policy when facing resistance.
- Attention to details, methodical, organized, and able to assess and promptly resolve problems.
- Able to set priorities and manage own time to meet deadlines and objectives within team.
- Immediate availability is preferred.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

Application Question(s):

- Able to start immediate?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Credit Control Officer: 2 years (preferred)

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