Club Manager

**Sales**

1. Ensuring the Duties and Responsibilities of the Senior Brand Ambassador or/and Brand Ambassador and NJM target set for the month are achieved,

2. Ensuring all activities are completed by the deadline.
- Ensuring all sales targets are achieved for the month,
- Accuracy and completion of MEMBR System,
- Daily monitoring and spot checking of the activities in MEMBR System,
- Review call logs with 5 outbound call script per staff,
- Completion of minimum 10 conversations per day with 4 booked appointments and 2 presentations,
- Responsible of assigning leads to salesperson,
- All unassigned leads must be assigned within 24 hours.

**Tools**: Member System, Call Script, HOP/Reassessment

3. Daily, weekly and monthly goal setting
- strategic planning to ensure targets are hit

**Tools**: Monthly Business Plan, Member System, Call Script, HOP/Reassessment

**Marketing**

1. Ensuring all activities are completed by the deadline under Member System
- monthly evaluation of GX classes,
- monthly evaluation of endorsers,
- localization of national campaigns,
- creativity and innovation when implementing marketing activities (Ex. Welcome Kit),
- acquisition of corporate partnership,
- able to identify marketing opportunities (ex. collaterals placement, events participation, etc.),
- ensuring marketing collaterals are updated,
- using marketing budget efficiently,
- competitive analysis.

**Operations - Billing Issues And Collection**

1. Ensuring all activities are completed by the deadline under Member System
- Generate and finalise billing issue report,
- Daily monitoring and spot checking of the activities in billing issue report - ensuring scripts are being followed,

**Operations - Personal Trainers**

1. Ensuring the Duties and Responsibilities of the Head Coach and NJM target set for the month are achieved.

2. Ensuring all activities are completed by the deadline.
- reviewing all PT agreement forms and ensuring all PT agreement forms must be filed and safekeeping in the office,
- weekly 1 on 1 meetings with Head Personal Trainer with complete documentation,
- monthly 1 on 1 meetings with Personal Trainer with complete documentation,
- strict compliance of staff standard uniform standard and set schedule if there is any.

**Operations - Member Engagement**

1. Client complaints and feedbacks
- Needs to be addressed within 24 hours and notify ABM immediately,
- Quarterly survey,
- Service calls
- NJM - welcome call for member day after
- Non-active members - Monthly

**Operations - Defects And Maintenance**

1. Daily completion of club walk through checklist
- ensuring overall club cleanliness,
- update Maintenance report and able to detect defects,
- all repairs and maintenance issues to be addressed within 48 hours and need to be fixed within 30 days.

2. Control and maintenance of club supplies
- Inventory of club supplies,
- Control usage of club supplies - janitorial and office supplies,
- Ensuring efficient use of electricity and water.

**Operations - Accounting Reports**

1. Ensuring all activities are accurate and completed by the deadline.
- Sales and PT commission report,
- Staff and GX DTR report,
- Salary breakdown with the leave forms
- Payment Request Form
- In charge of completion and sending of EOD reports from previous month to Account Department,
- Validate inventory report - physical count,
- Government and Institutional requirements.

2. Cashiering and Banking
- Assigned to either AM/PM shift and in charge of completion and sending EOD reports
- depositing cash, the following day
- sending copy of deposit slip to the accounting department

3. Setting up reports for the month
- DSR
- Billing Issue Report
- Scorecard
- Update booking calendar under MEMBR system

**Operations - Manpower**

1. Prepare staff work schedule as per the employment contract

2. Monthly club launching or team meeting

3. Managing staff performance
- Quarterly Performance evaluation
- Employee recognition

4. Understanding and implementation of employee handbook
- Ensure employee handbook is strictly followed,
- Issuance of demerits & warning letters if needed.

**Others**

1. Club point of contact
- escalate detrimental items to ABM immediately.

Pay: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Gym membership
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay