Credit Recovery and Collection, Specialist

2 hours ago

Kuala Lumpur, Malaysia AIA Group Full time

Bring your career aspirations to life with AIA. As the Specialist, this role is responsible for overseeing the Credit Recovery and Collection team and ensuring efficiency in the execution of all operational processes.
Lead and manage recovery and collection activities of AIA Mortgage Department efficiently with proper control, accuracy and due compliance with relevant laws, regulatory guidelines and internal policies.
Lead and manage Recovery and Collection Team that support secured and unsecured lending products.
- Manage the non-performing loan (NPL) portfolio, moratorium, and restructuring of accounts.
- Develop, maintain and enhance credit risk models and scorecards to support credit risk and performance management of mortgage portfolios.
- Oversee the allocation and management of resources amongst the various teams to facilitate efficiency and effectiveness of the functions.
- Develop KPIs and targets with business goals of the company and coordinate staff to continually meet and exceed goals.
- Evaluate emerging industry trends, developments and best practices against organization's strategic priorities, products and services to assess implications on business strategies and operating models.
- Establish and propose changes in policies and operations control procedures, taking into consideration regulatory and business implications.
- Participate and contribute to the various IT and process improvement projects.
- Ensure timely and accurate monthly reporting submissions and manage all credit recovery related reporting, monitoring, queries, enhancement, training and issues / problems in accordance to Bank Negara Malaysia's guidelines and requirements.
- To act as an Attorney for AIA Bhd. for loan related legal documentation (Power of Attorney).
- Carry out any other projects as delegated by the Management from time to time.

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