Credit Recovery Collection Officer

Department | Team :Collections | Tele-Collections

Reporting to :Operations Manager

Directly supervise :N/A

Level :Staff

Location : Kuala Lumpur | Malaysia

Employment type : Full Time

Salary range : Based on company salary system of Operations staff

Tentative Start-date : March 2024

**Confidentiality Obligations**

The Employee is liable for keeping the confidentiality of all technological and business secrets of the Company during the employment.

**Role Purpose**:
Plays a crucial role in maintaining the financial health of Rock Wing Capital by ensuring that outstanding debts are collected efficiently and ethically.

The Credit Recovery Officer is responsible for managing and overseeing the recovery of overdue or outstanding debts from customers or clients. This role ensures that payments are collected efficiently and in accordance with the company's policies, while maintaining professional relationships with clients.

**Key Responsibilities**:
**Debt Collection**:

- Monitor overdue accounts and actively pursue payment from customers with unpaid balances.
- Negotiate payment plans with customers, aiming to recover funds while maintaining positive customer relations.
- Use collection software and databases to track accounts and update customer information.

**Account Management**:

- Review credit reports and account histories to assess risk levels and determine recovery strategies.
- Identify high-risk accounts and escalate them to senior management or legal teams as necessary.
- Maintain accurate records of customer interactions and recovery efforts, ensuring all actions are compliant with industry regulations.

**Customer Support**:

- Engage with customers to resolve payment disputes, offering solutions that benefit both the customer and the organization.
- Advise clients on their payment options, explaining the consequences of non-payment and the impact on their credit score.
- Maintain professionalism, patience, and empathy during interactions to preserve customer relationships.

**Reporting and Documentation**:

- Prepare regular reports on outstanding accounts, payment collections, and recovery progress.
- Maintain accurate, up-to-date records of collections actions, including client communications, agreements, and escalations.
- Ensure all documentation and communications related to debt recovery are properly recorded and stored in the working system confidentially.

**Job Requirements**:

- **Education**: A high school diploma or equivalent is required. A degree in finance, accounting, business, or a related field is often preferred.
- **Experience**: Previous experience in collections, finance, or customer service is typically required. **Experience in credit recovery or a similar field is a must.**
- **Skills**:

- Strong communication and negotiation skills (both verbal and written) in Bahasa Malaysia and English. Proficiency in Mandarin or other languages may be an advantage.
- Problem-solving and analytical skills.
- Ability to work under pressure and meet recovery targets and deadlines.
- Proficient in Microsoft Office (Excel, Word, Outlook) and familiarity with debt recovery systems.
- Knowledge of relevant debt recovery laws and regulations and debt recovery practices.
- Customer-centric mindset with excellent interpersonal skills and the ability to handle sensitive situations delicately.

What We Offer:

- A competitive salary package with performance-related bonuses.
- A dynamic and international working environment that encourages professional growth.
- A professional working environment in a modern office located in the vibrant Bangsar South (KL Gateway Mall), just a 5-minute walk to the University LRT station via a connected bridge.

Why Join Us?

You’ll be part of a dynamic team where your expertise and meticulous approach will play a vital role in the company's success. If you're passionate about client onboarding, compliance, and financial evaluation, we encourage you to apply

Pay: From RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay

Expected Start Date: 03/01/2025