Front Office Assistant

13 hours ago

Kuala Lumpur, Malaysia AnCasa Hotel Kuala Lumpur Full time

**Job Title: Front Office Assistant**

**Location**: AnCasa Hotel Kuala Lumpur
**Department**: Front Office
**Reports to**: Front Office Manager / Office Manager

**Job Purpose**:
The Front Office Assistant is responsible for providing administrative and customer service support to ensure the smooth functioning of the front office. This includes greeting visitors, managing phone calls, handling administrative tasks, and assisting with office operations.

**Key Responsibilities**:

- **Reception & Customer Service**:

- Greet and welcome visitors with a professional, friendly demeanor.
- Direct visitors to appropriate departments or individuals.
- Manage the check-in/check-out process for visitors and guests.
- Answer incoming phone calls, transfer calls, and take messages when necessary.
- **Administrative Support**:

- Assist in managing office supplies, including ordering and restocking as needed.
- Schedule appointments, meetings, and conference room bookings.
- Handle incoming and outgoing mail, packages, and correspondence.
- Maintain and update records, databases, and filing systems.
- **Communication**:

- Respond to basic inquiries and provide information to clients or employees.
- Relay important messages to staff members and departments.
- **Office Coordination**:

- Ensure the front office is tidy, organized, and stocked with necessary supplies.
- Maintain office calendars and schedules.
- Support the office manager in day-to-day operations as required.
- **Collaboration & Team Support**:

- Work closely with various teams to provide administrative support across departments.
- Assist with other tasks and projects as needed, including event planning or office coordination.

**Skills & Qualifications**:

- **Education**: High school diploma or equivalent; additional administrative certifications or college degree is a plus.
- **Experience**: Previous experience in Front Office, a customer service, administrative, or receptionist role preferred.
- **Skills**:

- Excellent communication skills (both verbal and written).
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational skills with the ability to multitask and prioritize.
- Professional appearance and demeanour.
- Ability to maintain confidentiality and handle sensitive information.
- Strong attention to detail and problem-solving ability.
- **Personal Attributes**:

- Friendly, approachable, and professional at all times.
- Strong interpersonal skills and the ability to work well with others.
- Adaptability to changing office needs.
- Positive attitude with a customer-centric mindset.

**Working Conditions**:

- Working on Weekends, Public Holidays, and Rotating Shift, overnight shifts.
- Some overtime or weekend work may be required based on the office’s needs or special events.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,400.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Holidays
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 03/01/2025

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