Front Office Assistant

6 days ago

Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

As Front Office Assistant, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
1. Ensure accurate and efficient running of reception including check in/out procedures.

2. Respond to Guest queries in a timely and efficient manner.

3. Ensure that both the Assistant Manager on Duty and Senior Reception are aware of any relevant feedback from Guests.

4. Demonstrate a high level of customer service at all times.

5. Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

6. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

7. Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

8. Answer switchboard calls, as required.

9. Ensure all Guest deliveries and messages are received effectively and efficiently.

10. Act in accordance with policies and procedures when working with front of house equipment and property management systems.

11. Attend appropriate training courses, when required.

12. Follow and adhere to company brand standards.

13. Assist other departments wherever necessary and maintain good working relationships with Team Members.

Pay: RM2,800.00 - RM3,500.00 per month

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