Client Operation Support Bilingual in Mandarin

7 days ago

Kuala Lumpur, Malaysia Wonders Full time

**Summary**:
We are on the lookout for an organized Client Operation Support (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Support (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills.

**Duties and responsibilities**:

- Provide professional customer support to drive revenue and increase profitability for our clients business
- Ensure client satisfaction with our product and services
- Address clients' concerns effectively through various communication channels
- Establish a trusted strategic advisor relationship with our clients
- Maintain sustainable relationships with clients through active engagement and open communication
- Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues
- Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
- Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
- Promptly follow up with the relevant parties to ensure resolution and customer recovery
- Take orders from Mandarin-speaking customers for our clients

**Qualifications**
- Professional fluency in English
- A quick and willing learner that can master all details of our product and call taking techniques
- Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
- Passion for helping others. Takes great satisfaction in seeing our clients business succeed
- The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
- Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
- An innate motivation to service our clients the best possible way
- Strong work ethic and a can-do attitude
- Has excellent verbal and written communication skills

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