Client Services Specialist, Mandarin

2 weeks ago

Kuala Lumpur, Malaysia Monroe Consulting Group Malaysia Full time

As a Mandarin/English Bilingual Client Service Specialist, you must demonstrate several key attributes to be considered for this position. Included in this list are the following:

- Mandarin Chinese speaking and typing ability
- Professional fluency in English
- A quick and willing learner that can master all details of our client’s product and call taking techniques
- Enthusiasm for our client’s business. Takes ownership and acts on behalf of the entire company
- Passion for helping others. Takes great satisfaction in seeing our clients’ business succeed
- The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
- Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
- An innate motivation to service our clients the best possible way
- Strong work ethic and a can-do attitude
- Has superb verbal and written communication skills

**Basic Purpose and Scope of the Position Responsibilities**:

- Provide professional customer support to drive revenue and increase profitability for our client’s business
- Ensure client satisfaction with our product and services
- Address clients' concerns effectively through various communication channels
- Establish a trusted strategic advisor relationship with our clients
- Maintain sustainable relationships with clients through active engagement and open communication
- Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers’ issues
- Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
- Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
- Promptly follow up with the relevant parties to ensure resolution and customer recovery
- Take orders from Mandarin-speaking customers for our clients
- Other duties as assigned

**; Requirements**:
- Bachelor’s degree / High School Diploma
- Fresh graduates or applicants without work experience are welcome to apply
- Experience in Customer Service preferred
- Proficient in Mandarin Language - Speaking, Reading, and Typing
- Good English communication skills
- Amenable to work on a graveyard shift

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