Mandarin Customer Service

3 days ago

Kuala Lumpur, Malaysia Business Edge Personnel Services Full time

**What you will do**

As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

- Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

**Who you are**
- Strong proficiency in Mandarin, giving you a chance to showcase your language skills
- Good command of English or Bahasa Malaysia to round out your communication abilities
- Previous experience in a contact centre or customer service role? That's a big plus
- A minimum SPM qualification, showing that you have the fundamentals in place

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: From RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Notice Period & Earliest Join Date

**Experience**:

- Customer Service Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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