Customer Service

1 week ago

Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information.
- Meet personal/team qualitative and quantitative targets.
- Handle simple to difficult inquiries in a given span of time.
- Manage different types of callers in a given span of time.
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide accurate information and excellent customer service.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable resources.
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Complete call logs and reports
- Other duties as assigned.

Job Requirements:

- Minimum Diploma Holder major in IT/Computer or Engineering/Science (Fresh Graduates or with experiences)
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately.
- Excellent verbal and written communication skills in Mandarin & English.

**Salary**: RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)

  • Telemarketer / Customer Service

    7 days ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service Officer

    4 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Internship Customer Service

    2 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...

  • Online + Hotline Customer Service

    1 week ago

    Kuala Lumpur, Malaysia VSC SERVICE CENTER SDN BHD Full time

    **Job Requirements** - with minimum 1 year of customer service experience. - Proficient in call center operations, service policies, product knowledge, and after-sales SOPs; ability to independently resolve customer issues to achieve satisfaction. - Language required: English, Bahasa Malaysia, Mandarin - Skills required: Customer Service, Communication...

  • Executive - Service Quality Assurance (Customer Service Group)

    2 days ago

    Cheras, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 80,000 - 150,000 per year

    As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

  • Customer Service Executive

    7 days ago

    Kuala Lumpur, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    Xiaomi Exclusive Service Centre (One Service Republic SDN BHD) - Low yat. RESPONSIBILITY: Handle customer service on-site Resolve customer problem and issue Do admin and any related task REQUIREMENT: Speak Malay and English Willing to learn & start from below Availability to work shift hours, including weekends and holidays Ability to work under daily...

  • Customer Relations Assistant

    1 week ago

    Kuala Lumpur, Malaysia Elken Service Sdn Bhd Full time

    **Requirements**: - Possess minimum SPM or equivalent. - At least 1 year(s) of working experience in the related field is required for this position. - Able to communicate in English, Bahasa Malaysia and Mandarin. - 5 Full-Time position(s) available. **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with...

  • Customer Service > Rm2,200-rm2,500+ 5days

    2 weeks ago

    Kuala Selangor, Malaysia It Business Service And Solution Provider Full time

    **Responsibilities**: Nature of Business: IT service and solution provider Location: Industrial Park Subang, Subang Jaya (Must have transport) Position: Customer Support Salary Range: RM2,400- RM2,800 (Based on experience/ knowledge related) Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm) Task: - Checking of the warranty for...