Client Services Specialist

5 hours ago

Kuala Lumpur, Malaysia Axi Full time

**Who we are.**

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

**Let's talk about the cool stuff you do at Axi**

As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction. You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.

**Your EDGE assignment/You will**:

- Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.
- Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.
- Perform trade investigation/validation/affirmation for MT4.
- Escalating any cash adjustments required and compliance issues.
- Collaborate with internal teams within the Retail Services Division, Settlements and Compliance, to deliver a highly personalized client experience.
- Understand customers 'needs and convert constructive feedback to management.
- Manage escalations to Senior managers and relevant stakeholders as appropriate.
- Ensure adherence to quality standards, regulatory requirements, and protocols while meeting KPI and SLA consistently both individually and as a team.

**Are you the one?**
- Proven experience in a customer service role, preferably within the financial services industry.
- Excellent communication and interpersonal skills with the ability to empathize with clients.
- Strong verbal and written communication skills in English and Japanese.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
- Proficiency in using CRM and service desk systems, preferably Zendesk and Salesforce.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Commitment to continuous learning and professional development.
- Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.

**Axi's bag of delights**
- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications and soft skills development.
- 21 annual leave days per year.
- Health Insurance

**Axi's interview journey**
- Talent Acquisition Interview (45 minutes)
- Take Home Assessment (1 day)
- Hiring Manager Interview (1 hour)

  • Client Services Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Axi Full time

    Client Services Specialist (Vietnamese) **Who we **are.** Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi...

  • Client Services Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Axi Full time

    Client Services Specialist (Thai speaking) **Who we are.** Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi...

  • Client Services Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full time 30,000 - 60,000 per year

    Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.Who We Are.Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with...

  • Client Services Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Axi Full time

    **Who we are.** Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive...

  • Client Solution Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan EPS Consultants Sdn Bhd Full time

    **Position: Client Solution Specialist** **Tenure: 1 Year contract ( Renewable Basis)** **Salary: RM 4500 to RM 5500** **Working Location: Kuala Lumpur** **Responsibilities**: - Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies. - Drive product adoption and educate clients and agencies in...

  • Client Solution Specialist

    1 week ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Client Solution Specialist** **Tenure: 1 Year contract ( Renewable Basis)** **Salary: RM 5500 ( Maximum)** **Working Location: Kuala Lumpur** **Responsibilities**: - Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies. - Drive product adoption and educate clients and agencies in...

  • Client Success Specialist

    5 hours ago

    Kuala Lumpur, Malaysia Hyppies Full time

    **We're Hiring! Client Success Specialist** Our client is a rapidly expanding **digital solutions company** supporting businesses across various industries. They are seeking a Client Success Specialist who will serve as the primary touchpoint for customer inquiries to strengthen their client success function. If you’re passionate about building meaningful...

  • Client Services Specialist, Mandarin

    2 weeks ago

    Kuala Lumpur, Malaysia Monroe Consulting Group Malaysia Full time

    As a Mandarin/English Bilingual Client Service Specialist, you must demonstrate several key attributes to be considered for this position. Included in this list are the following: - Mandarin Chinese speaking and typing ability - Professional fluency in English - A quick and willing learner that can master all details of our client’s product and call...

  • Client Relations Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fickle | PU Prime Full time 80,000 - 120,000 per year

    The Role:As a Senior Client Relationship Specialist, you shall be part of this anchor team to grow businesses, retaining and growing profitable revenues with a portfolio of our prestige clients. You are someone who believes that your high level of service standard and your passion in providing professional product knowledge to our clients will foster a...

  • Client Service Manager

    2 days ago

    Kuala Lumpur Sentral, Kuala Lumpur, Malaysia TMF Administrative Services Malaysia Sdn. Bhd. Full time 800,000 - 1,200,000 per year

    Job Description:Act as a main client contact from TMF for assigned clients.Responsible for building and maintaining relationships with key service/functional owners on client account and be the main point of contact for the client for day-to-day delivery matters and changes to scope. Respond or re-direct queries accordingly to provide a good client...