Airport Hotel Operation Assistant

1 week ago

Sepang, Malaysia Capsule Transit Full time

**Responsibility**
- Handling check in and check out duties.
- Makes daily reservation count for arrival and departures.
- Complete reports on timely manner.
- Accommodating guest request and inquiry.
- Up selling room, lounge access (food & beverage) and promoting the hotel services to the guest.
- Assist in quality checking and maintaining consistency of the food & beverage served.
- Follow the food handling procedures and food safety rules & regulation.
- Handling cashiering duties.
- Concierge services such as provide travel information that nearby to hotel attraction or events.
- Work closely with housekeeping department to ensure rooms are ready in time for next guest check in.
- Work closely with kitchen department to ensure smooth operations of the food & beverages section during service.
- Maintain a clean and neat front desk area/food counters/service areas at all time, to create a good impression to the guest and better working environment for staff.
- Report any unusual occurrences to supervisor or manager which include hotel facilities defect, payment failure, other unusual incident.
- Undertake Ad-hoc task or duty assigned by outlet supervisor, manager and management staff.

**Requirements**:

- Willing to work in shifts, weekend and public holiday.
- Fresh graduate is encourage to apply.

**Daily Grooming**
- Always look professional and yet able to delivery warm welcome.
- Maintain high standard of personal hygiene.
- Adhere to grooming policy.
- Staff uniform will be provided by the hotel.

Pay: RM2,000.00 - RM2,300.00 per month

**Experience**:

- Hotel receptionist: 1 year (preferred)
- Food service: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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